Tag Archives: Emergency Services

PROS and COMMS

02 Wednesday Nov 2022

Posted by in Cambria CCSD, Cambria Healthcare District, Educating a Community, Emergency Services, Measure G-22, Parcel Tax, PROS Commision, Words matter

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One of Cambria’s biggest mysteries keeps me wondering: Where do people get their information? Not their opinions, but facts? There is quite a bit of chatter and an occasional swell of public participation in the things that local government organizations do. Still, active community participation through “official” channels is statistically negligible.


PROS

A discussion at the Parks, Recreation, and Open Space (PROS) Commission meeting raised this question again. PROS is doing its best to move recreation projects forward and is looking for ways to get public input. The question is, how to do that effectively?

The PROS Commission faces some tough and unique challenges as it strives to meet its charter. The organization has little to no budget and authority yet keeps finding ways to move projects forward. Among the challenges, the East Fiscalini Ranch looms large. As it currently stands, the ranch segment to the east of Highway 1 has a dog park, a few picnic tables, a sizeable graded, gopher-holed open field, and a basic walking path around the perimeter. Under a covenant with San Luis Obispo County, which contributed $500,000.00 to purchasing the Fiscalini property, this section calls for developing “active recreation.” A devil’s bargain, perhaps, but a reality that needs managing.

Best Laid Plans

So, what is active recreation? A Master Plan developed in the project’s early days identified a range of possible uses, from baseball and soccer fields to golf facilities and more. For each project, a slew of regulations, studies, and permits need to be addressed. Moreso, there are environmental concerns for both the physical locations and the surrounding neighborhoods. In reality, each idea brings significant challenges and low probabilities for implementation. One hurdle to the further development of the proposed recreation area is the requirement for bathroom facilities. This condition is on the way to being met, with all the critical study, design, and approvals completed. Now, it needs to be funded and built.

The issues all add up to a nearly unsolvable condition. PROS has been struggling to either let go of or redo the original Master Plan, which doesn’t reflect the practical realities of today. Interestingly, the struggle to come to terms with today’s realities has surfaced another serious and weighty question – What are PROS’ Purpose, Mission, and Operating Principles? How can this unfunded, volunteer-staffed and led Commission effectively provide input to the CCSD Board?

Big Hearts, Small Steps

In the face of all these challenges, the good-hearted and committed members of the Commission have been pressing ahead. They have identified three simple, low-cost projects that will add incremental functionality to the park with little fiscal or environmental overhead. In simple terms, the goals are to better structure the existing paths that run around the perimeter, design and add several exercise stations adjacent to the course, and build a few additional picnic benches and trash receptacles to provide areas for people to sit and relax. Each of these projects will be examined by an Ad Hoc committee to identify the required next steps to bring them from idea to reality.

Contribute

This Ad Hoc committee and the PROS Commission are looking for public input. So how does that happen? Given the low level of participation in the process, it seems new avenues of communication are needed. Go to the PROS page, find a member, and reach out with your thoughts. Attend a meeting. Submit a comment through the Board Secretary. Think about what you are for, rather than what you are against.

Change the conversation from Action/Opposition/Outrage to Input/Discussion/Refinement/Implementation.

COMMUNICATIONS

Attendance at official public meetings is dramatically low. For example, at the PROS meeting today, November 1, 2022, there were two attendees from the public. The number of attendees over time ranges between zero and, on a great day, maybe eight attendees. Most participants seem to be “frequent flyers,” with the occasional surge of folks who log in to speak on a specific issue that they support or, more likely, oppose. The recent discussion around the leash ordinance on the Fiscalini Ranch Preserve drew some passionate commentary from the public. Still, even that was limited to a tiny – one handful, perhaps, number. This pattern repeats at the Policy Committee meeting, with many of the same regulars in attendance.

Paying Attention?

The past year has been full of difficult and complicated discussions that cut straight to the core of an issue that touches every member of the community. Rate hikes upon rate increases have left many reeling, angry, and a bit fearful of what may come next. But why were so many people surprised by what happened? Why is the first reaction so often an assault on the honesty, integrity, and competence of our elected officials and the professional staff that keeps our agencies running?

Vote the bastards out! Give us all new heros! Wait a minute, those folks were our heros last time. They must have somehow gotten dumb, corrupt and greedy – no way they are honest! Really?
A quick roll call of the Directors who have served on the CCSD Board since 2012…Clift, Thompson, Sanders, Farmer, Wharton, Pierson, Rice, Robinette, Bahringer, Dean, Stiedel, Gray, Howell. All of these fellow citizens are no good SOBs? Really?

Transparency – A Shared Responsibility

Our local agencies provide very good access to information to the communities they serve. The Cambria Community Services District website is an public portal that leads to detailed current and historical data across the departments that make up the District. Navigation is fairly easy, though as with any information repositories, finding things sometimes requires careful consideration on how one forms a query.

The CCSD website offers a simple, consistent method for citizens to get information on meetings, agendas, relevant updates, and news releases. Users can opt into any or all categories offered and receive timely information delivered to their email addresses. Yet, the data shows that only a small percentage of the CCSD customer base utilizes this feature.

Email Subscriber List                           Subscribed 9/15/2022   Subscribed 11/1/2022
Board Agendas365369
PROS Commission Agendas290293
Finance Standing Committee Agendas304305
Resources and Infrastructure Standing Committee332336
Policy Standing Committee Agendas335336
Water Conservation417424
Annual Water Quality Report (CCR)335342
Affordable Housing Program291297
Fire Department News and Updates361366
Water and Wastwater News and Updates403407
Facilities and Resources News and Updates349353
Administration News and Updates319321
Emergency Notifications351355
Current News331336
Notices313317
Press Releases309 
CCSD EMAIL SUBSCRIPTIONS

Data Redeux

The Waste Management rate hike caught a lot of people off guard. Even though it received all the required public hearings, it did not generate much public involvement until the reality of the actual increase became clear. Much of the awareness was driven by active community members, who banged the drum and rang the bell to alert fellow community members. The resultant outcry, and poorly executed public hearing, was an epic example of a community in action, good and bad.

The CCSD website had a section dedicated to the issue. The statistics – 254 users, 311 unique page views.


I reached out through a Public Records Request to see how many ratepayers contacted the CCSD for information and feedback before the September 15th Protest date. In addition to my request, four other document sets matched the inquiry. One emailer asked detailed questions about the issue. A second ratepayer asked for a protest form; the third was a fellow citizen who, upon request of the clerk, provided said protest form. The fourth was a string of correspondence between the trash company, the CCSD staff and GM, and the consultant who did the rate study.

I also asked the Directors individually about their contact level with the public. Two responded; the first said, “Two people, and you are one of them.” The second replied, “One came to me through my participation with another community group.” The remaining three Directors did not respond.

I highlight these data points to illustrate how few community members use the official tools available versus how many voice opinions across the spectrum of channels that make up today’s Town Square. There are influential and trusted community members who do the hard work to gather and share information. Some approach issues as a hammer in search of a nail, and others have deeply held principles that frame their positions in support of those beliefs. Then there are the “fighters” who just like to go to battle—democracy in action.

Why is so little interaction with the people and resources best suited to provide factual information? What can the CCSD do to drive more fact-based dialog?

Making an Effort

Want more heated debate? I offer the Cambria Community Healthcare District’s ballot initiative – Proposition G-22. The ballot measure is a big ask for a community tagged with significant rate increases for critical services and infrastructure. In simple terms, the CHD is asking voters to approve a tax on properties within the District’s borders to fund a replacement for the existing Ambulance and District office complex. The measure seeks to raise $8.5 million to remove the existing buildings and construct a modern facility that will meet the current and future needs of the communities served by the CHD.

The documentation provided on the CHD website is more talking points than details, leaving room for interpretations and assumptions, and unanswered specific questions. Further exchanges have continued in the online Town Square, with little movement or resolution, and everybody is a little guilty of intractability.

To the District’s credit, Board members and Staff leadership have been out at the Farmer’s Market every Friday, ready to engage in discussion. A public information forum on a recent Sunday afternoon drew a small crowd to the Joslyn Center, joined by some Zoom attendees. While not a great success, an effort was made to have a fact-based dialog. Unfortunately, the dialog part was less than positive. Though less than totally convinced, I left the meeting as a public supporter of the measure.

Rust Never Sleeps

I have visited the existing facility twice to see the issues up close and spoke with multiple members of the Ambulance Corps. They walked me through the challenging logistics of living and working in the existing building complex. My view (and yes, my gut feeling) is that the conditions are pretty poor, the footprint does not lend itself to modernization, and the domino effect of trying to renovate will lead to significant and impractical hurdles. I am not an expert, but I trust the professionals who have put this project together. And I trust the employees who know better than most the challenges the existing facilities present.

I am reminded of a discussion with a friend about keeping an old car for a few more years versus replacing it with a new vehicle. Would the old car last for a while? Probably, but it would still be an old car that would require more and more service. 

VOTE!

We have three capable candidates running for two seats on the CCSD Board of Directors. Use your mind and your heart. Ask questions rather than make assumptions. Review their platforms. Call them. Email them. Challenge them. Encourage them. And remember, they are our neighbors, friends, and fellow citizens volunteering to take what can be a very unpleasant yet rewarding four year ride. They all deserve our best wishes.

We also have a serious decision to make on the future of our Healthcare District facilities. A decision that will have real impact on all of the community, whether wealthy, poor, or just an average citizen doing the best that can be done to live a decent life.

Think about what you are for, rather than what you are against.

And eat your vegetables.

Everybody Knows That!!!

26 Wednesday Feb 2020

Posted by in Beautiful Cambria, Cambria CCSD, Communicating, Community Involvement, Educating a Community, Emergency Preparedness, Emergency Services, Home, Humor, Local politics, Searching for Cambria's Reality, Social Responsibility, Words matter

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Johnny Carson used to say “I did not know that!” Was he the last honest man?

A major insurance company has revived a series of television ads featuring a “fractured fairy tales” approach to classic characters. The setup of “everybody knows that” is followed by a “well, did you know…” leading to an absurd premise. My favorite spot features Pinocchio as a failed motivational speaker. Everything from the concept to the actors is note-perfect. I particularly love the facial expressions – first, the kid’s reaction to his father’s assertion that the fictional boy lacked sales skills, to the crestfallen response from the seminar attendee who sees the wooden wonder’s nose betraying his words that “you have potential…”
geico-pinocchio-was-a-bad-motivational-speaker-large-9

If you pay attention, you might see similar looks on the faces of fellow Cambrians as they ingest information from different sources in and around town.

ZAP!

A short while back, an incident occurred where power lines fell across the only legal access road into and out of one of our neighborhoods. Cambria Fire and CalFire responded to the event and followed emergency protocols. Safety first. They took up positions to keep people from coming in contact with the still-charged lines.

According to the Cambria Fire crew that responded, there was a real danger. Active fire impacted the poles on either end of the cable run. The lines that fell into the street were charged and arcing. Yet, even with this crazy and highly visible danger, people were driving and walking around the firetrucks, ignoring the orders to stop. Dumb and dangerous to the citizens and the first responders.

Why?

With the road blocked, residents were not able to get out of the neighborhood. This blockage presented some real headaches, as folks needed to get to work, or school, or to a big pro-or- anti -swimming pool meeting. An inconvenience, to be sure.

A citizen approached the firefighters and asked if they could open the gates at the emergency fire road that traverses the Fiscalini Ranch Preserve. The crew declined, saying they didn’t have the resources to spare.

So, here’s where the false premise of “everybody knows that” comes in. Grumblings began that the firefighters “didn’t have the resources” – which translated into “they didn’t have a key to the gates.” Which turned into “nobody knows who has the key to the gates.” which became “if this were an evacuation scenario, nobody would know how to open the gates.” And on and on it grew.

Eventually, a community member in possession of a key unlocked the gates at either end of the emergency road, and people were able to use it to exit the neighborhood.

Begats

A legitimate emergency – downed power lines -begat an inconvenient situation – no exit from the neighborhood – which begat irresponsible actions – driving and walking around the emergency vehicles and through the danger – which begat a questionable use of an emergency road across a protected preserve – which begat a series of assertions about emergency response preparedness.

Not Everybody Knows That!

The reality is that there are plans to handle emergencies and facilitate evacuations if needed. There are protocols in place, including communications plans, multiple agencies and civilian responders with assigned duties, and plenty of keys to go around.
All of this information has been published, shared, mailed, reported out on, posted, and promoted for citizens to read and absorb. There was a major town hall meeting this past June 29, 2019, focused on fire safety and emergency response plans. Hundreds attended. It was even on the TV.
In January of this year, there was a second town hall meeting hosted by the Cambria FireSafe Focus Group. The Vet’s Hall was packed. Representatives from Highway Patrol, SLO Sheriff’s office, CalFire, Cambria Fire, Caltrans, and SLO County’s office of Emergency Response shared their emergency response plans. Each presenter engaged in Q&A with the attendees. Printed material, websites, and contact information were given out.
But still, in this contained, limited event, things spun out, with people demanding answers and making statements that were more from annoyance and ignorance of the facts than anything else.
So what would happen in a real emergency? Who will respond, and how?

For a quick and helpful primer, go to the FireSafe Focus Group/Cambria Fire website.

Says Who?

Cambria’s agencies work hard to make as much factual information and data available. Public meetings provide the opportunity to see and hear what is going on. Yet, these meetings are often sparsely attended. Citizen engagement often means the same small handful of folks trooping to the podium to express the same small handful of opinions and grievances, with an occasional “atta boy” for a well-done job or a significant individual accomplishment. Of course, there are also a fair amount of thoughtful, probing, and important questions raised that drive action and greater community awareness.

What is more remembered, the protestation, or the response?

Who Has That Kind Of Time?

Public meetings are often long, sometimes confusing, and regardless of the time of day, difficult for many to attend. There have been honest efforts to try different schedules to drive more attendance, but the result has been the same. So how else do citizens and interested parties get their information?

LIVE!

Community Services meetings are live-streamed as they occur, and broadcast on local public access television. The recorded sessions are archived and accessible within a few days so that interested people can watch the sessions at their convenience. These services come with a price – a rough estimate of the fees charged to facilitate these channels come in around $1K per session – costs increase when the meetings go over the scheduled time. With two meetings per month, plus additional special meetings that might be broadcast, the amount spent adds up.

AGP

Excerpt from Feb 20, 2020 Board Packet

Anybody Home?

I was curious as to how effective this process is – how many people watch or listen remotely? I reached out to AGP to gather some data. After some back and forth, they told me they only provide that information to the agencies they serve. I followed up with CCSD staff who returned the following stats. It appears these hits were not previously tracked, so I was only able to get one month’s numbers. They provide limited information, but something worth monitoring over time.

Here’s AGP’s statistics for January 2020 CCSD meetings, provided through a public records request.

CCSD 1.16.20:  LIVE: 16

CCSD 1.22.20:  LIVE: 22

CCSD Archive views for the month of January to date: 82

It seems like a lot of money for a little return.

Hosted Websites

The Services District and the Healthcare District host websites that contain information about what goes on in each organization, as well as legal, regulatory, and organizational details that support many of the district policies and practices.

The CCSD site has been recently overhauled and has become more user-friendly. According to the data collected by Google Analytics and provided through the Public Records Request process (accessible through the website,) a good number of people use this tool to gather information and seek answers to ongoing puzzlements.

From January 20, 2019, through January 26, 2020, the Cambria Community Services District website was accessed 87,690 times, with 68,394 unique page views. That is a pretty good amount of traffic, though the top pages were a bit of a surprise.CSDWEBTRAFFIC

The complete list of results can be found in the following link:

CCSD_CombinedWeb

The Healthcare District website is currently undergoing a redesign, with the goal of making it both user and administration friendly. The work is being done by an active District employee, often in his free time, so it might take a while before it is ready for publication.

Widen The Lens

There has been a sporadic outcry around CCSD directors and staff using electronic devices during meetings, with the subtle and occasional direct accusation that all manner of nefarious communication was happening between board members and mysterious influencers and special interests.

Rather than rail against the perceived downside of electronic communication, why not embrace the potential and expand its use? Open a web channel to the meeting that would allow viewers to submit questions or comments to the presiding clerk, have the item read out loud, and have the written/electronic dialog entered into the minutes. Viewers who wish can ask their questions or make comments through the microphones on their computer, tablet, or smartphone. Brave citizens having a good hair day can turn on their camera for their allotted three minutes. More people will have the opportunity to “speak” to the board, staff, and community without the challenges of having to physically be “in the room where it sometimes happens.” Caller number five could win a toaster!

Businesses engage with clients all around the world in this fashion, using video and audio to make personal connections that increase understanding and decrease uncertainty. Participants can make “eye contact” through video, exchange written comments and conduct Q&A through chat/messaging features, upload documents for review and comment in real-time. Tone, tenor, facial expression, body language – all contribute to a complete dialog.

But..but…Cambria has old people who don’t use computers!

Really? Take a look at local social media sites and get back to me!

Let’s try it!

Shot Clock

Public commenters are limited to three minutes per item, with the board President controlling the clock and having some discretion with the time.

I suggest the same (or even shorter) time limits should apply to each board member who wishes to speak on a topic. Yes, the dialog between the members is essential and should happen freely. It is sometimes the case, however, where a director will go on a ramble. That suggests a lack of preparation.

Put together a compelling thought and present it in a manner not requiring a map, a compass, a dictionary, and some of that free coffee from the back counter. Each director should prepare their thoughts in advance and know what points/questions/positions they wish to share. Write it down. Read it back. Time it. Edit. Repeat. Speed up the meetings and reduce much of the frustration of fellow directors, staff, and the public who are trying to follow along. It may seem like this would limit dialog, but in my view is it would make dialog more effective and drive better results.

Takeaways

Even with all the efforts to communicate critical information throughout the community, there are, and will always be, gaps in our collective knowledge. Information is everywhere, we just need to look, ask and at times suggest better ways to share what we know, and what we would like to know. This community is blessed to have a good number of people who help all of us stay smart and safe. But as we are often reminded, we are each responsible for our own well-being.

Just because we may not know something, that doesn’t mean it’s unknowable. As Pinocchio tells us – we all have potential!

Disaster At The Firehouse!

09 Tuesday Apr 2019

Posted by in Cambria Fire Department, Communicating, Community Involvement, Emergency Services, Home, Humor, Satire, Searching for Cambria's Reality, Words matter

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Part One – The Mistake

It started innocently enough, just another day in a long stretch of multi-day shifts. The duty crew was settling in for a fitful sleep. Reading lights glowed in small, spartan rooms. Each member of the service reading, texting, or relaxing, near rest but still on the edge of adrenaline known to those who answer the bell.
A television played quietly in the communal room near the back of the station. Jimmy Fallon was doing his usual “laugh too hard at his guest’s every comment” routine. The last few unpopped kernels of Skinny Girl popcorn (with sea salt) sat at the bottom of an old takeout carton from Robin’s. The empty cans of Red Bull lay in the recycle bin. The unique nightlight, thoughtfully provided for the new reserve who had not quite settled into the firehouse environment, glowed softly. Above the beacon sat the station’s whiteboard, tagged with a series of “To Do’s” and “who left the taco sauce uncovered???” complaints written in different colored dry erase markers. Each shift had their color, but as the ink ran dry, everything was captured in that washed-out red/orange/maybe blue color that showed the effects of being dipped in a glass of (non-potable) water to eke out one more scribble.
Times are tight in this tightly run department.
The night turned to morning, just as surely as Fallon turned into Seth Meyers. In the half-light of dawn, a still-groggy first responder shuffled into the kitchen to begin the daily routine. Perhaps it was the lack of uninterrupted sleep. A half-remembered exchange between Meyers and guest Patton Oswalt had him rustling through grey matter, trying to recall the “Ratatouille” punch line that had the audience roaring. Add to all of this slightly impaired vision; an unintended by-product of the commando-style blue blocker sunglasses donned to aid against the rapidly growing sunlight that sliced through the novelty Smokey The Bear window curtains.
In this almost awake and kind of confused state, an error occurred; A mistake that started a chain of events that still reverberates to this day.
The after-action report laid it all out in clinical fashion. It was neither clinical or fashionable. But first, the mistake.

One Job

As highly trained, experienced professionals, the ability to multi-task, even under stressful conditions, was a source of pride for all the crew. The relatively simple and routine morning tasks – wake, pee, wash, and brew – required little thought. Of course, mixing up these steps can prove both embarrassing and potentially sickening. This theory was tested- severely tested.
Reach into the container, remove contents. Put contents into the machine. Start machine. Pee again. Wash. Wait for the aroma that shouts “READY!!!”
The shout that eventually came was not what anyone expected.
In a groggy fog, the first responder made a terrible, nearly unimaginable mistake. He went out of sequence, mixed up container one with container two, and accidentally put the coffee beans where the Tide Pod was supposed to go.
Suddenly, the station was flooded with luke-warm latte.
At the same time, The Chief, still agitated from his commute, took his first sip of what he thought was morning coffee. Bubbles flew from his mouth as he attempted to spit out the soap while yelling “Maalooonnneeeeyyyy!!!!!!!!!” All the stain-fighting power of that tiny pod couldn’t clean up the language that flew that fateful morning.

Part Two – A Dank Place

It didn’t take long for the leak to spread throughout the house. Possessions were submerged. Critical documents were soaked and smeared. Slippers squished, and flip flops floated. It was a mess of epic proportions. A choked expletive escaped from an Engineer as he picked up his latest copy of “Tattoo Today – Heart on My Sleeve.” The colorfully printed pages had fused in a wet wavy clot. Lost for all time were the handwritten notations placed in the margins just hours earlier. Now, there were just runny, swirly lines where thoughtful comments like “cool – I wonder if it will fit in that special place” and “nice, but I like my Keep on Truckin’ guy better” once stood.
Across the hall, the leadership team came together to develop a plan of attack. In an intense brainstorming scrum, ideas were floated and discarded.
“Maybe we can get a sh*tload of donuts to soak up the spill?” “
“No, not donuts – too much sugar. How about rice cakes?”
“Hmmm, maybe, but I think Dan ate the last bag yesterday.”
“Ok, Ok. We need a solution RIGHT NOW!!! Everybody, grab a towel, a mop, an old tee shirt from Pinedorodo 2014, anything that will absorb moisture.”
“Ryan – get the mop. Michael – get the roll of Bounty from under the sink. Other Michael – put down the tattoo magazine – it’s gone. We need to focus!!!! And for the love of everything holy, somebody call Dan and have him pick up some more rice cakes from Albertsons.”
The crew sprang into action, determined to get the upper hand in the battle of the bilge. Obstacles and impediments were moved to the side, clearing a path that would serve as a bridge from which teams could work. To the left, a shift captain quickly had his crew working to soak up the now-bitter coffee/water. Getting into the spirit of close teamwork, a firefighter began softly whistling; others soon joined her, whistling louder and with more enthusiasm.
B shift, working from the other side of the path, took up the challenge and began their own musical rally cry, substituting humming for whistling. The station filled with whistles and hums, so powerful that nobody heard the loud crackle of the radio.
(A second after-action report determined that everyone thought it was merely the sound of Jiffy Pop being made by an eager-to-please member of the FireSafe Focus group, who had mixed up the meeting dates and showed up in the middle of the mess. Subsequentially, A new procedure was put in place, known as the Shirley Rule, which calls for at least two radios to be equipped with an audible, human-voiced alert yelling “ We ain’t poppin’ so you need to get hoppin’!” to alert the crew to an actual call.)
Thankfully, the radio call was just a message from Dan, letting everyone know that Albertson’s had rice cakes on sale, and he had a coupon. Budget saved!

Part Three – Word Spreads

The crews worked valiantly to contain and repair what the flood had wrought. Despite their efforts, the job was just too big, too involved. They needed help, and they needed it quickly.
Surveying the situation, The Chief realized what he had to do. He sighed heavily, took another sip of soapy water, bellowed again, and headed out to his truck.
He turned the key in the ignition, knowing things were about to get even more challenging. He inched his command vehicle forward, looking both left and right before pulling into the busy roadway. No turning back now, he thought to himself. He guided the truck down the winding road, past the Lodge, and towards town. As he turned left on Main Street, a thought jolted him, and he exclaimed, “I hope Dan got the good rice cakes and not that store brand crap.” It was out of his hands; he just had to trust that years of leadership training would lead Captain Dan to the right shelf. And that the coupon was still valid.

The Meeting

Chief pulled into the parking lot of the Vet’s Hall, knowing that the report he was about to give might be shocking and sobering to the regular attendees. He had updated the Board and public many times in his tenure with the department. This one would be different. No amount of slides, no stream of acronyms and codes would provide him cover. He had to let the town know that disaster had struck, and what he was doing about it.
The video was rolling. Allegiance was pledged. The sheriff’s commander was there to give his readout and immediately sensed that something was wrong. Chief didn’t seem quite himself. He smelled slightly of lukewarm latte and soapsuds. Not an entirely unpleasant combination, the sheriff thought, but not what he had come to expect.
When he was called to present his report, Chief took a minute and found his center, calming himself before striding confidently to the podium. He hadn’t noticed, but a contingent of off-duty members, as well as a few ambulance guys, Jerry McKinnon, and for some reason that kid from the Cookie Crock had filed into the meeting space, standing shoulder to shoulder in support of the Chief, knowing his update might not sit well with some of the usual suspects.
It was a touching sight, though it was a bit distracting to hear a voice loudly whispering “Hey, I can’t see…what’s happening now???” The line separated just enough so that the blocked captain could better see the proceedings.

The Report

The Chief began his report, only to be interrupted by a few shouts of “we can’t hear you, turn the microphone on…not, the button…the other button…” Finally, levels were corrected, and he began.
“Mr. President, members of the board and staff, community and the Cookie Crock guy, I had a prepared presentation, which can be found in the agenda packet. However, I need to pre-empt myself and give you an update on a bit of a problem we experienced at the station.”
And he told them everything. The mistake. The wavy clot of magazines. The bridge, the whistling, and the Jiffy Pop. He spared them nothing. Sensing the moment was near, he told them about the mocha mixup and the bubbles. So many bubbles. In a scene reminiscent of Brando in “Streetcar,” he bellowed, as he had bellowed that very morning, “Maalooonnneeeeyyyy!!!!!!!!!”
The crowd was stunned into silence. They had no idea the Chief had those acting chops. Snatches of excited whispering were heard. “He needs to star in the next Follies!”

NOOOOOO!!!

From all the chatter rose a solitary, insistent voice. The sound terrifying and chilling, the noise akin to every alarm in the county sounding at once. Everyone froze, except for the Cookie Crock guy, who figured his break was over and he better get back to work.
“OUTRAGED!!! I AM OUTRAGED!!! REALLY REALLY REALLY OUTRAGED!!! I AM NOT EVEN SURE WHY, BUT DAMMIT I AM OUTRAGED!!!!! I DEMAND THAT WHATEVER HAS HAPPENED, WHOEVER IS RESPONSIBLE, WHATEVER THE PLAN, THAT WE FIND THE LAST GENERAL MANAGER, WHEREVER HE IS, AND BRING HIM HERE SO WE CAN FIRE HIM AGAIN!!!!!” DID I MENTION I AM OUTRAGED?????”
It could be only one voice, one force of nature that could create such a tsunami of sound. The keeper of all things outrage had spoken.

But…

For once, the usually reliable crowd did not rise in support of the outraged. Instead, the good people of the town put their heads together and started churning out helpful suggestions. It was quite a transformational moment until things got a bit testy when “someone” was reminded that the whole rice cake thing had already been discussed. Beyond that one small flareup, no good ideas surfaced.

No Capes Needed

Amid the discussion, the Chief and his supporters quietly filed out. They got in their vehicles and headed back to the station. They were people of action, and there was work to be done. And Dan should have returned with the rice cakes, and, the gods willing, a box from Dolly’s Donuts would have found its way home.
Sent with great appreciation and affection for Cambria’s Bravest.

Quote

The Letter

26 Thursday Jul 2018

Posted by in Cambria CCSD, Cambria Fire Department, Community Involvement, Local politics, Measure A-18, Parcel Tax, Searching for Cambria's Reality, Social Media, Uncategorized

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I’m having one of those days where past and present seem to swim together, leaving little wakes that diverge and overlap, rising and falling in free form. I’m feeling like these should somehow be tied together in a story, but I’m kind of afraid of screwing it up by forcing these thoughts and feelings into combinations that sound right in theory but kinda suck in practice.

But that never stopped me before, so…

Then and Now

I was happy to see that the business I devoted a lot of my life’s second act to today emerged as a stand-alone enterprise, free from the constraints of a larger corporate brand that at times helped, but also hindered the healthy evolution of a premier brand in a niche industry.

Pitney Bowes Document Messaging Technologies is now BlueCrest, with a new brand, a new market freedom, and I am sure the same hungry spirit, staffed by creative, innovative technologists and thought leaders. 

Catching glimpses of familiar faces in tweets and press releases was a gift I wasn’t expecting. I am happy for them, and a little envious that I’m not there to experience their next successful chapter.

Go get’ em, BlueCrest!

Document Messaging Technologies-BlueCrest  

Leadership

Over the course of my career, I got to experience leadership in all shapes and styles. When I wandered into Danbury looking for a short-term temp job to help me support my family, (as playwright Robert Andersen once said, “you can make a killing but you can’t make a living in the theatre”) the production mail business was very small, and very much behind in the industry. That changed rapidly, driven by a team of brilliant designers, engineers, field service professionals and support groups that somehow managed to take what at the time was undisciplined, adventurous passion and energy and form a world-class organization.

Building that business required a leadership team that could harness the chaos, set big goals and motivate everyone to work together. They had to figure out how to deal with the brilliant, the stubborn, the dreamers and the grind it out-ers who had to come together to build the business.

From the outside, that leadership team may have looked just as diverse and disheveled as the rest of the workforce. But they were far from that. Today, as I sit in the back of the room watching and listening as our community leaders make sense of complicated issues, I find myself thinking about lessons I learned from those who mentored me. I remember things they said and did, things that are stored away in my mental file cabinet, available for revisiting and reuse.

Empowerment, Given And Taken

‘It’s your business, do what you think.’ Brian Baxendale, a gregarious and insightful leader, had the ability to see the potential capabilities of an employee and provide the right amount of permission tempered with the right amount of firm guidance. He remains an inspiration to many of us who got the chance to try things, to fail, and to try again.  

Cambria’s recent struggle with the issues around our Fire Department gave our community an opportunity to engage in passionate debate about how we view our world, and how we want to see it in the future. Cambria is rich in so many ways, but that richness doesn’t extend to the financial realities many of us face.  It has been interesting to observe and participate in the spirited discussions in support of or in opposition to a tax measure that would fund three firefighter positions. The conversations revealed more political and philosophical facets than I expected.

There were supporters of the measure who face real economic pressures, yet valued the service the firefighters bring to the community. There were those who feel the same economic pressures who opposed the measure because it would have a real impact on them. Many of us are staring at increased costs for all the services we rely on, with limited opportunities for a complimentary increase in personal income. There are people who are more financially secure who supported the measure because the tax would not cause them pain, and the additional capabilities were viewed as cheap insurance against a high-probability fire event. There were those similarly positioned who believe the extra manpower was unnecessary, as the coverage provided by both local and county/CalFire departments is more than sufficient. There are supporters who respond emotionally (“these are our guys!!!”) and detractors who see everything as corrupt and driven by greed (those bastards are at it again!!!)  And there are many, both supporters and opponents, who check some of the boxes in all of these categories.

A Loss

The reality though is that after all the tumult the measure was not successful. The supporters delivered a 54% tally, which fell considerably short of the required supermajority of 66%.  

Analysis of the outcome provided some insights, notably that within each area of Cambria those who voted – and voter turnout was not great – delivered a majority “yes” vote. Like they say, close only counts in horseshoes and hand grenades… but is there a message in the 54%, beyond just winning and losing?  

bigboard

Can I get the Home Version of “Steve Kornacki’s Big Board”?

Informal polling, which has mainly been me asking people stuff, revealed that there was a real information gap in what the measure would do and how it would affect the fire services going forward. I was surprised to find that some folks thought the tax would add three additional members to the fire department. They did not realize that the defeat of the measure would result in the loss of three full-time professional firefighters. Of course, there were a lot of good, reasoned “no” votes, based on well-informed and considered rationale.

They Persisted

‘I’d like to try anyway.’   Ajay Ghia combined a studious, low-key approach with an unshakable determination to follow a course he knew was right. While presenting an acquisition recommendation to the corporate “C Suite” , he was met with a curt “you’re not going to convince me this is a good idea” from a notoriously difficult executive. After a beat Ajay replied, “I’d like to try anyway.” He then made a presentation that supported his position. The executive still did not agree, but he didn’t expressly kill the idea. Ajay and team went on to follow his strategy, the acquisition was made, and it became the platform for a series of systems that transformed the competitive landscape.

The members of the Cambria Fire Department are a determined and committed team who believe what they do is essential and critical to the health and safety of the community. They are also very dedicated to each other’s safety and success. As the community wrestled with the questions posed by Measure A-18, the firefighters continued to seek out ways to fund the three at-risk positions. The three firefighters had been hired under an earlier SAFER grant, which covered the cost for a period of two years. One of those efforts entailed applying for a second SAFER grant from FEMA.

Same Name, Different Rules

The difference between the first grant and the second grant is not trivial. Having seen the lack of follow-up from many communities who received the first round of grant funding, FEMA changed the rules and added a requirement that the governing agencies (CCSD) had to commit in writing to increasing levels of matching funds across the life of the award. This requirement raised the barrier to success considerably.   As opposed to the revenue A-18 would have provided, the cost of the match would fall to the CCSD, and by extension the community, with no additional revenue source to cover the expense.

Ready, Fire, Aim

‘Interesting, but Irrelevant’ Rick Jablonski, Sales Leader and strategist, would occasionally use this phrase when discussions would wander a bit and stall on issues that were tangential to the decisions that needed to be made. I find myself using it a lot lately.

Because the challenge wasn’t daunting enough, the staff report, required when matters are put before the board for consideration, contained a suggestion that funds currently directed to the support and maintenance of the Fiscalini Ranch might be redirected to the fire department. The funding deficit that would be then applied to the ranch would be filled by a potential parcel tax that would be dedicated to the ranch upkeep.

(Cue inspirational music)

The Fiscalini Ranch is a majestic oasis, with a history that in many ways defines Cambria.

20121002_123305

Note to self – remember sunscreen!

It means many things to many people, and there are community-based organizations that dedicate time and money to keep it safe and vital. Walking the bluff trail and sitting on one of the unique and beautiful benches is my version of going to church. 

I don’t quite know where that proposal came from, or how much thought went into the ramifications of proposing it in this context, but it sure landed with a big BOOM. Suggesting that taking steps to “unfriend” the Ranch stirred a response that filled the cozy meeting room with community members who likely would riot (politely and gently) should the suggested actions gain approval.

Reverberations!

‘Is this resonating?’ Bernie Gracy has been described as having “a brain the size of a small planet.” He was and is a tireless innovator with a passion for 100 + slide PowerPoint presentations, delivered with spell-binding energy and intelligence. He would always make sure to pause, wave his arm in front of the screen and ask the audience “is this resonating?”  A great reminder to validate that what we say is well understood.

This suggestion did two things; one positive and one amazingly damaging. On the positive side, the immediate and passionate response brought into crisp focus just how much the community will support and protect the Ranch. A smaller, though equally important effect, was carrying more of the community to the meeting, where they could see and hear the issues in person, and not have to rely on others, including me, to tell them what happened. Many of us who share our views and recollections do so through the lens of our own positions, which can unfairly shade the story as it is retold. A shining exception to that is Kathe Tanner, our long-serving journalist who has seen it all and told it all. Her report of the meeting was crisp, factual and spin-free.

The damaging part of the recommendation was that it cast the firefighters as villains, and gave fuel to opponents who had both subtly and overtly positioned them in that light throughout the discussion leading up to the June vote. That battle was pretty brutal, and the rank and file of our small but mighty fire department were put in the position to represent themselves in the debate.  They had the disadvantage of being firefighters and not accomplished debaters, opinion shapers, or skillful public commentators. Nor were they inclined to get down in the mud with some opponents filled with a weird rage built on a worldview that everything CCSD is corrupt, incompetent, greedy or otherwise evil. Instead, they had to make their case again, having seen the community not support their cause through the ballot box, yet facing what they believe is a serious staffing shortfall.

Facts and Reason

What was meant to be a simple, administrative and policy discussion to determine if the required letter of commitment should be issued quickly changed as the Board saw the furor the public release of the supporting staff report set off across the town. Board President Amanda Rice did an excellent job of setting the correct expectations for what was to be discussed and considered, and what was not to be considered. The ” not” was the linkage of Ranch funding to Firefighter funding, or any other method for funding the required grant match. The other members of the board added similar commentary, and also expressed a bit of discomfort with the inclusion of it in the report. This demonstration of leadership from the board went a long way towards averting unnecessary and destructive commentary from a rightfully upset gathering of citizens and Ranch lovers.

The Public, Speaking 

‘Here’s my sense of the thing…’was the signal that Karl Schumacher had finished his process of examining an issue and coming to a recommendation. This phrase artfully set the table for a well-reasoned and insightful answer rather than a partisan position. Amazingly effective and diplomatic.

Objections

With the floor open for public comment, community members shared their thoughts on the issue at hand. Most of the comments were in opposition to the request for commitment. Some arguments were made using perceived deficiencies and inaccuracies in the grant application, and the long-range financial impact the funding requirement would have on the fiscal health of the district. Issues raised also included the thought that the recent defeat of A-18 was a clear signal that the community had spoken and did not want tax dollars spent on funding the fire department positions. This position had been shared by a fair number of people on social media prior to the meeting.

Support

I spoke in favor of supporting the grant, sharing my belief that the staffing levels advocated by the fire department, and endorsed by every fire professional I had interviewed, were both sensible and necessary. I also shared my dismay at the proposal to take from Fiscalini and give to Fire Department, likening the use of that tactic to Fake News – tossing an incendiary topic into the middle of a serious issue, resulting in a splatter of shrapnel that causes injury to common sense and thoughtful discourse. I also made a pitch for treating those with opposing views, and in this particular situation our firefighters, with less disdain and more respect.  Cambria Health District Board President Jerry Wood, speaking as a private citizen, also voiced support for the measure.

Convincing

The most resonant and reasoned presentation came from Ted Siegler, a highly capable and respected community member with in-depth knowledge of the District’s financial condition as well as the working of the Fiscalini Ranch. Ted has served and continues to serve in leadership roles on multiple committees and boards, including the CCSD Finance Committee and Fiscalini Ranch organizations. I think I also saw him on the Senate Intelligence Committee and the House Armed Services committee, but that may have been different prominent white-haired guys.

Ted laid out a clear set of facts, challenged some of the numbers that were included in the staff report, and concluded with the position that due to the district’s fiscal condition it would be irresponsible to take on additional financial responsibilities with no offsetting increase in revenues. It was practically impossible, absent a purely emotional motivation, to disagree with his findings and recommendation.

Decision Time

The talking stick was returned to the board, and they had further discussion about what they were about to decide. Cambria Fire Captain and grant writer Emily Torlano answered questions and clarified some information about how the grant was written and submitted. She noted that there was a question in the grant application that asked if the agency would like to request a financial hardship waiver of the matching funds requirement. The decision to check “no” had been made based on previous practice and with the thought that checking “yes” might have a negative impact on the application. It should be noted that the grant application process was begun well before Measure A-18 was placed on the ballot – a reasonable action given the uncertainty of the funding options to maintain the three firefighters hired under the original grant.

Before voting, the question was raised whether the Grant Application could be amended to change the hardship checkbox to “yes.” It was clear that the vote was going to go against the request, and options including not responding at all, returning with a brief decline – to – commit funding letter, or something else that would have the same effect but not incur a red mark against Cambria should future grant opportunities arise. In the end, the language used in the letter articulated the reasons for the decision to not commit. They were: District’s uncertain financial condition, and the defeat of Measure A -18. 

Next 

The decision the board made, while disappointing to some of us, was the right one for the community. As messy as it got, the Board showed solid thinking, compassionate listening, and excellent, committed leadership. 

The firefighters were a bit disheartened, but I believe they left feeling they got a fair hearing from the board and most of the community. There is no gloating or complaining to be done here; there should be some comfort in knowing the process worked, our voices were heard, and our elected leaders did their job with intelligence, honesty, and fairness. I hope we take that forward with us as we steam full speed ahead into the next hurricane of rate increases and ambulance taxes.

UPDATE

Shortly after the decision was made to withdraw the grant application, the Cambria Fire Department was notified that their application had been approved and the grant awarded. They had to decline.

 Pat Carberry spent his professional life leading different functions with grace, wit and compassion. Pat was also a hard-nosed businessman when necessary. He served in Vietnam as an Army Green Beret, but rarely spoke about his service. Pat was famous for the “Letters From God” that he’d read at the retirement parties of fellow PB’ers. When it came time for him to retire, he took a very different approach. He spoke quietly, and shared, ‘I’ve seen the horrific things human beings have done to each other.” A pause, then he looked at each one of us and said “Love one another.’

Fire On The Hill

03 Sunday Jun 2018

Posted by in Cal Fire, Cambria CCSD, Cambria Fire Department, Community Involvement, Emergency Services, Local politics, Measure A-18, Parcel Tax, Searching for Cambria's Reality, Uncategorized, Words matter

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Fire interrupted the May night, bringing the residents of a quietly beautiful neighborhood out to the street, fearful and perhaps momentarily confused by what they were seeing. A house, no, a home was glowing and snarling with the fury of a thousand nightmares. A neighbor, injured and in pain, seeks help as a disaster consumes her home. This drama unfolds in a community miles away from the towns that would come to help in times of crisis.

All times are from the official Incident Report. 

Tuesday, May 29, 2018.
Incident Number: 18-CASLU 005543
Incident Name: PINEWOOD
Event Number: 18007179

It Begins

1:28:56 AM – With a keystroke, an emergency operator connects to an incoming caller urgently reporting a fire in the Pine Knolls area of Cambria. The well-trained and alert operator takes in the information that sets an incident response in motion. 

05/29/2018 1:30:08 ROOF ON FIRE, CAN SEE IT FROM HER HOME, SOMEONE YELLING FOR HELP - from dispatch report

1:30: 28 AM– Based on the caller’s input, the operator executes the dispatch protocol, and the Emergency Services response begins.

On Duty
Cambria Fire Department’s “A” shift was halfway through a 48-hour shift. Under the command of Captain Emily Torlano, the team comprises Engineer Michael Burkey, SAFER Firefighter Ian Poelman, and Reserve Firefighter Tim Murdoch.

Their primary response unit, Engine 5792, was parked in the bay, ready to go. Additional response units include an older backup engine and a water tender, a critical resource in areas where water is not always readily available. An emergency response vehicle carrying the tools and technology needed to support the often dangerous response and rescue operations sits ready.

1:32:28 AM – Dispatch

Firefighter Ian Poelman walks through his response to the call.
“We had returned to the station about an hour earlier from a callout. I was in my assigned room, resting. We were in the middle of our 48-hour shift, so you grab what sleep you can. I heard the bells coming through the speaker in the room. The dispatcher’s tone was slightly more urgent than usual, and his report of a structure fire with a potential injury told me this was a serious incident. The team responded immediately, falling into the process we have learned. Dress and go. As we took our places on the engine, I reviewed my mental checklist of all the steps we would take during the response.”

1:33:53 AM – Engine en route

 “Our mobile GPS was launched, and maps popped up with a location and route. The incident response binder showed us the locations of nearby hydrants. Captain Torlano went through her routine, devising an initial plan based on her information. We train for these events, so the steps we take are familiar. But you don’t know everything until you get to the scene.”

1:40:56 AM – On Scene

The Captain describes the scene and her decision-making process.
“I was the incident commander. I did my walk-around, sized up the situation, and eliminated rescue. A neighbor, a nurse, is treating an injured resident, and I released the patient to the ambulance crew that had arrived on scene.”

1:42:52 AM – Cambria Healthcare District Ambulance on scene
1:43:58 AM – Patient Contact
1:53:10 AM – Patient Transport

Torlano continues. “Neighbors were yelling at us in distress as fire consumed the house and threatened their homes and the other precious exposures – the forest. After completing my walk-around, I report to dispatch we still don’t have water on the fire.”

Firefighter Poelman describes what the team was doing as Captain Torlano made her assessment.
“We located the nearest hydrant, and Firefighter Murdoch grabbed the hydrant bag from the back of the engine and began unreeling the 4″ line that would deliver water from the hydrant to the engine. He wrapped it around the hydrant and secured it. The truck then moved towards the fire, neatly spooling out the line. Murdoch readied the hydrant. Clear obstructions, remove the hydrant cap, open the valve and flush out debris. Close the valve, connect and secure the hose to the hydrant. Re-open the valve when the engine connects at the other end.”
Captain Torlano adds, “My firefighter at the hydrant is the one in-town reserve. He is like a Jedi – extremely knowledgeable and methodical. I am grateful he was there.”
With the 4″ line connected to the water source, it’s Engineer Michael Burkey’s turn.

Engineer

 As the Engineer on the crew, Michael Burkey’s responsibilities are critical and time-sensitive. He shares his view of the response.
“We knew the call was serious because the tones kept sounding, indicating a significant event requiring a significant response. As I drove the engine towards the fire, I recalled that I had been on this very street hours earlier responding to a medical assist call. We approached the intersection and got a good look at the fire cutting through the light fog and lighting up the night sky. Priority one was locating the hydrant and positioning the engine where we could deploy the supply line and tools quickly and safely. I then drove the engine towards the fire, stopping just forward of the house. This position gave us the best view of the scene and, more importantly, allowed us to lay out our lines cleanly without unnecessary obstacles. I secured the engine, chocking the front and back of the wheels. Then, I disconnected the end of the main supply line from its mooring and reattached it to the engine pump. I signaled Tim Murdoch that we were ready to receive water.”

 We all finish getting our scba’s on to protect our airways, and I notice there is still no water on the fire… the neighbors are getting anxious as am I… I see hands raised, yelling, fists- I have no more bodies…Captain Torlano

Let it flow

Connections are now complete, and Engineer Berkey has the engine’s pumping system charged, balanced, and ready to go. The Incident Commander instructs Burkey and Poelman to pull the 2.5″ diameter hose and begin attacking the fire. This particular hose can put out 500 gallons a minute at high velocity, and two people usually manage it, but nobody else was available then. Poelman deployed a “hotel coil” where the nozzle is fed under the coiled hose, and then the operator kneels on it to help control the powerful stream of water. Firefighter Poelman is, as some might describe, a strapping young man. The physical strength needed to manage this task is not trivial.
“Ian is our hero as he douses massive amounts of water on the fire. But the cooling does not squelch the flames as I had hoped…” Captain Torlano reports.

Situational Awareness 

Poelman realized he was not getting the best angle on the fire, so he repositioned himself closer to the flaming front of the house and re-engaged. He shares, “We’re trained to maintain situational awareness and not to get tunnel vision. It can be hard not to lock in on what is in front of you, with flames jumping out, wood popping and cracking, smoke and steam just feet away. Was it hot? I could feel the heat a bit through my boots and behind my mask.”

1:35:03 AM Cal Fire en route
1:42:01 AM Cal Fire on scene

The fire was blowing out the windows at the back of the house when Firefighters from Cal Fire Station 10 arrived on the scene. They quickly attached one of the 1.75″ hoses to the CFD engine and went down the side of the house to gain access to the rear of the building. They trained their hose on the fire, sandwiching the blaze between themselves and Poelman, who was still engaging from the front.  Engineer Burkey now has two active lines plus the intake hose to manage. Each line has different pressure levels to monitor. Burkey focuses on the controls, adjusting them as necessary to ensure the firefighters always have the proper water pressure to do the job.
“I knew the Cal Fire team was putting water on the fire when I saw steam rise over the roof where their attack met the flames,” Poelman recounts.
Captain Torlano adds, “They saved the two houses next door. It felt like hours, but it was maybe 10 minutes.”

Teamwork

The two engines worked in synchronicity and contained the fire safely from the exterior. Captain Torlano ordered Poelman and Murdoch to take up the second 1.75″ hose and enter the house from the front to continue the fight. The two men quickly connected the hose and did a “buddy check” to make sure they had all their gear securely in place and ready to go. With everything ready, they entered as the Cal Fire crew continued their efforts from the rear of the house.

As they entered, a combination of heated smoke, steam, and pockets of flame met them. They poured water on the fire, advancing steadily into the house, turning right towards the kitchen, where it seems the fire originated. They trained the hose on the ceiling over the stove, where flickering flames grabbed for something to burn.

Moving

With the flames extinguished, they heard the Incident Commander asking if they could find an entry into the adjacent garage, where the fire was still active. Smoke and steam made it difficult to see much, even as the two men got down close to the floor where the air was less dense. With no clear path to the garage, they backed out to see if they could gain access from the front of the garage. Unable to raise the locked door, they proceeded down the side of the structure, meeting up with the Cal Fire crew, who located an exterior door that led to the garage. They found and released the overhead latch, manually lifted the door, and vented the garage.

The interior crew did a primary search, confirming nobody else inside the house. They faced, as described by Captain Torlano, “a severely destroyed house, with huge amounts of damaged structural members, tangled wires; essentially a very fragile shell.”

“They brought out a photo album with burnt but salvageable photos and about five items of clothing… grasping to save something…” Capt. Emily Torlano

Support

As the incident progressed, more help arrived from the surrounding communities under the Mutual Aid agreements.

01:30:27 AM - Cal Fire Battalion Chief Dispatched
01:36:05 AM - en route
01:54:01 AM - on scene

Second engine requested by Cal Fire

01:52:34 AM – Cal Fire Headquarters Engine Dispatched
01:59:00 AM –Engine en route
2:20: 40 AM – Engine on scene

  Cayucos

1:30:27 AM – Cayucos Fire Dispatched
1:52:35 AM – Cayucos reports unable to find an operator 
for engine

 and Morro Bay

01:30:27 AM – Morro Bay Fire dispatched
01:34:56 AM – en route
02:01:24 AM – on scene

And from over the hill

01:30:28 AM – Templeton Fire Dispatched
01:36:37 AM - en route 
02:09:20 AM - on scene

 Logistics

 As the response continued, Captain Torlano dealt with real-time issues. The neighborhood sits near the top of a fairly steep hill, making it challenging for responding engines and support vehicles to get close to the fire. The street is one of the broader and well-maintained roads, but it quickly became tough to manage the logistics of each responding agency. The Morro Bay truck and crew had to park a distance away, then grab their tools and gear and walk the rest of the way to the scene, adding minutes to their response. They were assigned to work with the CFD team on the interior of the building. The joint team crawled through the attic – not the safest task, but critical in ensuring that the fire didn’t reappear later. Ian Poelman describes the combined efforts. “We continued to search out any pockets of fire that might still be burning. We used our tools to punch holes in the ceilings and the drywall, where fires can smolder undetected for some time. Tiring work, but that is what we train for – mentally and physically.” 

Just Breathe

The response team from Templeton provided a critical piece of equipment that allowed the firefighters to continue working safely. Their emergency vehicle carries “breathing support” – a system that refills the air bottles the responders use to breathe as they do their work. These bottles supply about 30 minutes of air and begin beeping as the remaining supply reaches a critical level. With this tone, the firefighters must withdraw and replace their air supply. The Templeton refill system allows for continuous and rapid resupply, keeping the firefighters in the game.

Even with this support, the firefighters are under significant physical duress. They take breaks to hydrate, rest, and check teammates to ensure they aren’t injured or unable to continue on the fire. This taxes resources and is an ever-present concern for all responders.

Winding Down 

The response continued for several hours. Constant check-ins revealed all personnel was accounted for and released as they completed their assignments. As 4 AM approached, most responders were on their way back to their stations.
The Cambria Fire Department remained on scene with their water tender to continue cleanup and monitor for potential flare-ups. 

11:34:30 AM – Cambria Water Tender released.

Time from the first contact to final scene departure – 10 hours, 6 minutes.

Back Home

 The fire was out, but the work continued for “A” shift. Far from taking a break, the crew went into the next phase of their job – cleanup and inspection.
During a fire, a host of substances fly everywhere, covering equipment, tools, protective gear, clothes, skin, and everything in between. Before leaving the scene, the crew strips off and bags their gear, keeping as many contaminants out of the truck as possible. Back at the firehouse, that gear goes to the laundry room – a simple term describing a complex decontamination process. Every piece is cleaned and checked before being put away. Each hose is unfolded, inspected for damage, pressure cleaned, and put back into proper position. They wash the engine and scrub the interior with decontamination solutions. 

The firefighters must shower to remove any grime and potentially harmful particles from the incident. They must also, within 24 hours, do one hour of strenuous, sweat-making exercise to help sweat out any potential carcinogens or other harmful matter. Another shower, then, if their shift has ended, they can relax. Or, if the shift continues, stay ready for the next call.

Coda 

“A” shift continued for another day. The team responded to an emergency cardiac distress medical call where Captain Torlano, a certified and licensed Paramedic, found herself cardioverting a patient – (shocking the heart out of lethal rhythm) as her SAFER firefighter, who is also a paramedic, began an IV. An ambulance arrived and transported the patient to the hospital, with the firefighter riding along to continue assisting.
And on it goes, day to day, shift to shift. 

“Catching the 1”

24 Thursday May 2018

Posted by in Cambria CCSD, Cambria Fire Department, Community Involvement, Emergency Services, Local politics, Measure A-18, Parcel Tax, Searching for Cambria's Reality, Uncategorized, Words matter

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Music has always been a big part of my life. I’ve spent large blocks of time engaged in the art, as a player, a composer, collaborator and always an appreciative consumer. It touches me all the time and is one of the biggest influences on my emotional health.
As a much younger person, I would occasionally do work around music, including a stint as a sound guy for a concert series at the Hammond Museum and Japanese Stroll Garden in North Salem, NY. The museum lives in a magnificent mansion that features a great room perfect for intimate events. The artists that perform in this beautiful house range from the exotic – visiting Japanese traditional musicians, dancers, and storytellers to Avant Garde musicians like composer David Amram. Two concerts stand out in my mind, and I think of them – and the lessons I took from them often.

Words…

The first mental memento features the songwriter, Bart Howard. He wrote a good number of “standards” that became staples of the cabaret/jazz/smoky hotel club scene. His most popular and successful composition can be heard on recordings by great saloon singers including Frank Sinatra and Tony Bennett, and by equally gifted singers from different genres, each interpreting the piece in their unique style. The song’s original title was “In Other Words.” It was soon changed to its more recognizable title “Fly Me to The Moon.” Sure, I’ll wait while you sing a few bars…
What sticks in my mind is not so much the song, but the story Bart Howard told. Even more than that, the way he performed it that afternoon. He was getting up there in age, and his voice, soft and polite, was at best passable; he hit the notes but struggled to hold them. He played the piano with elegance and wistful phrasing that painted a whole new picture. It was mesmerizing to hear that familiar love song shared by the person who wrote it, with the inflections and emphasis in places other singers missed. It was genuine, it was real, and it was pure art. I had a brief opportunity to chat with Mr. Howard after the show, and he was as kind, intelligent and engaging as his songs.
My lesson learned – anyone can interpret your words, thoughts, and ideas, but nobody can give it the same true meaning as the original.

Nat King Cole sings the standard, similar in style to Mr. Howard’s rendition.

…and Music

The second concert featured a name that most will recognize, spread across generations. Legendary composer/pianist Dave Brubeck passed along his gifts to his children, including sons Chris and Daniel, who performed their unique blend of sounds in a trio with brilliant jazz pianist Andy LaVerne. The musicianship was stunning, and what took it up a notch was the conversation with the audience, as Chris talked about the music, the inspiration and the unholy alliance of art and science, precision and free-form creativity. During one extended piece, each musician took a turn, soloing around and through the song structure. After a while I lost all count of the time, it was almost irrelevant. Then, as Daniel floated through an incredibly complex drum solo, BOOM – they all came together as one unit and took the tune to the end. After the applause died down, Chris spoke about what had transpired. He described the synchronicity as “catching the one” – meaning that through all the free flight of jazz improvisation, they all could come together on the downbeat – they all found the “1.”
Oh yeah, Dave Brubeck also sat in with his sons that afternoon.

Clip of the Brubeck Laverne Trio from the 1980’s

This lesson comes in handy in more than just musical situations. I look at it as a good reminder that every conversation, every issue, and every complex problem can take on a  fractal pattern, leaving an often morose Michael trying to remember what he was thinking about. Oh yeah – Measure A-18!

I’ve decided to vote in favor of Measure A-18. Coming to this decision was a surprisingly involved and at times confusing process that took me to all corners of the community.

Fairness

There are legitimate reasons to not like this measure. The tax itself is not, in my view, very fair. Parcel owners will be asked to pay the same amount of additional tax, whether their parcel is empty or full of house. Parcel owners who have little chance of building on their property will be asked to pay for something they may never get to enjoy. People who have multiple parcels will be taxed on each parcel. Parcel owners who do not live in Cambria will have no vote. People who live here and are registered to vote will have the power of the ballot, regardless of property ownership.
This issue, more than any other, held me back from a decision. In the end, I concluded that there might be different ways to split the tax baby, but there is no magic formula that will make everyone happy and whole. As for the argument that renter/residents get to vote to tax others – well, we live in America, don’t have landed gentry anymore, and as citizens, we have the right to cast votes on issues that impact the community we choose to call home. More than that, we have an obligation to use our vote wisely, for the benefit of all as best we can.

It Adds Up

The next issue that held me back is also tax-related. $62.15 a year does not seem like a big deal. But it is $62.15 on top of already meaningful taxes and assessments property owners pay. Utility rates have risen, and additional rate increases are on the table for consideration. The Health District struggles to remain solvent, and they are discussing another tax initiative to go before the community. This cost must be viewed as a part of a broader challenge.
My thought here is simple; we have to make a decision on what is in front of us now, and accept that the other two potential levies are not formed and not immediate. This decision has a deadline of June 5th.

Need

The third issue that I struggled with was determining the real need for the staffing that this measure will fund. There have been very strong and very weak arguments made on this critical issue. I spent most of my time sorting through this one. People I know and respect oppose the measure, and people I know and respect support the measure. I decided to go back to basics, follow my usual process and dig into each bullet on the list, from both sides.

Process

As my journey progressed, I was able to get face time and phone time with multiple people involved in the Emergency Services business that protect Cambria and the surrounding region. I asked what I believe to be tough questions – my own and those raised by various community members. I looked at statistics, read reports and visited with both Cambria Fire and Cal Fire. I spoke with CCSD staff and several elected Directors. I engaged in a detailed back and forth via email. To ensure I was as fair and unbiased as I reasonably could be, I asked a trusted friend to review (with permission) my discussions with the involved parties. I challenged the agencies, and suggested areas for improvement in their communications. They argued their points, adjusted their thinking, and built better arguments. Their initial efforts were not strongly formed or articulated, making their battle tougher than it needed to be.

Fair or Not?

The back and forth led to a few realizations. First, why has it been left to the line troops to fight this battle? It seems unfair. Secondly, they are firefighters, not politicians or lobbyists, yet they are acting in those capacities and taking the shots that come along with those roles.
In spite of all that, they continued with their efforts. The arguments improved. Communications were polished. They actively engaged and listened, responded with reasoned, fact-based information, and maintained their composure and their dignity.

Live and Local

Finally, the second community town hall convinced me that the firefighters’ positions are valid, the needs they have are legitimate, and the support they have received from other agencies, specifically, Cal Fire remains strong.

Beyond the Bullets

The speakers focused on the relevant theme – time and resources. They did a good job of taking the discussion beyond the top-level bullet points and drilled deeper into how the staffing model impacts not just fire response but all the other tasks and duties they perform. They provided real statistics on the decline of the “volunteer” force in Cambria and across the country. They defined – finally – what a volunteer is, and what is required of them to be eligible to serve in that capacity. They cited the law that made extensive training and certification mandatory. A point that they underplayed, but which caught my attention, was the overall effect of losing the three existing firefighter positions. It is an important point that becomes clearer when put into the context of what Cambria Fire and Emergency Services across the country face.

Quick Math

The current reality is that CFD engine is generally staffed with a captain/paramedic, an engineer, a firefighter and a reservist (the equivalent of a paid volunteer.) The reservist pool is pretty shallow, with two in-town qualified and trained people who may or may not be available to respond or pull shifts. With out-of-town reservists, that pool expands to 9 people, who may or may not be available when needed. So,if you subtract the third professional firefighter, then add the uncertainty of reservist availability, it is possible that the engine response team could be just two people. A likely scenario – no. A possible scenario – certainly.

And So…

The community members who attended were engaged, perhaps under-informed, but interested in hearing the arguments from all sides. I thought about the anger over the “fear tactics” being used to influence the community. At the end of the night, I sensed that given the realities of our environment, maybe a little fear is warranted. As I listened to the presenters and the attendees, I went through my list of questions, objections, and arguments and asked myself – were they addressed and answered successfully? For me, an overwhelming number of them were.

So I finally, after a lot of work, the issues came together and resolved in my mind. I “caught the 1.”

And now on to the next exciting movement. Maybe something in a waltz.

Telling Stories

21 Saturday Apr 2018

Posted by in Cambria CCSD, Cambria Fire Department, Community Involvement, Emergency Services, Local politics, Parcel Tax, Searching for Cambria's Reality, Uncategorized, Words matter

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I was driving through town on a beautiful Monday morning, listening to the Bruce Springsteen channel on satellite radio. Youngstown, Bruce’s devastatingly accurate and stark telling of the rise and fall of the titular city, was playing. The version was from his haunting 1995 album “The Ghost of Tom Joad”, which was more of a folk/Americana record than a raucous and defiant rock barn burner.  Youngstown is Steinbeck with guitars and fiddles, even more so than the title track.

Youngstown – Original Version

As I listened, I made a mental leap to a very different telling of the same story – the version of Youngstown that appears on the Live From New York City DVD that was filmed for broadcast on HBO in 2000. Where the original has soft, insistent acoustic guitars and steady, almost shuffling accompaniment, the live version features the E Street Band at the apex of its incredible power. Where the original spools the story with melancholy and resignation, the live version spews it with a rage and denial.

In the first telling, I see a townsman sitting at the counter of the diner, both hands wrapped around the coffee cup gone cold as he tells the tale, flannel shirt over a worn t-shirt, old but still respectable jeans and work boots speaking a plain and honorable truth.

The second version reveals the same guy five years later, now seated at the dark end of the bar, hand squeezing the last drops of beer gone warm out of the brown bottle that will soon join a few too many in the bus box under the bar. Not so melancholy, not so quiet, telling anyone who wants to, or doesn’t want to hear how things were, and how things are. Rage, despair, puzzlement, and pleading done in a voice too loud, too challenging, and too painfully true. Where the original took us out with a sad and ominous violin melody, the live version exploded into the chaos and near mania of Nils Lofgren’s jaw-dropping guitar work. He grabs a beautiful melody and quickly hurls it away, replacing it with quick modal shifts and a machine-gun of notes. Each phrase sent speeding to the end of energy, and finally, exhausted, a repeating question mark of  “what has happened to my world?”

Youngstown – Live in NYC

Same words, same chords, same artist. Same story, different voices.

Local Accents

We often tell our stories based on what we want the outcome to be, and we use different voices to win the day. We do so with all the usual platitudes, like “it isn’t personal” knowing that for some it is very personal. Cambria, like many vibrant communities, is rich with stories. We are never at a loss for debates and decisions. A single simple issue rarely remains single or simple. Depending on who is telling and who is listening, and who is retelling their own version. Discuss sometimes turn to disgust. Some engage thoughtfully and positively. Others sit hawk-like on the overhead power lines, waiting for something to be turned into a meal.

Here’s One

Fire season no longer a predictable thing. Catastrophic fires and related events have been devastating large swaths of California and straining resources in every part of the state. Cambrians are being asked to fund three firefighter positions through a parcel tax. Voters will need to decide this issue and deserve to hear all sides of the equation. Here are a few duets from the greatest hits collection:

 

airquoteGOALS

 “Our goal is to continue to provide the best level of professional emergency services to the community we serve and meet the standards and objectives of fire service organizations across the country.”

“Their goal is to build an empire, take over all the emergency services, and keep the employees fat with overtime, outrageous pension benefits, and keep the union flush with dues.”

NEED 

“Cal Fire has a station in Cambria, and they respond to every call.”

“Cal Fire responds to every call when they are in the area and available, which is not always the case.”

“We get mutual aid responses from all the surrounding fire departments.”

 “Mutual aid agreements are critical to the safety of Cambria and the surrounding communities, though response times can vary and every minute is critical.”

COST

“Our goal is to create enough revenue to sustain these positions for the foreseeable future, and the tax model was built to meet that objective. Here, look at the calculations. “

“The sales pitch is built on misleading data – it is going to cost way more than they are saying – here, look at this chart!!!”

FEAR

“Their goal is to instill fear for the safety of our older citizens!!”

“Their goal is to instill economic fear and doubt among our older citizens!!”

“BE AFRAID. BE VERY AFRAID!!!”

OR…

Go to a meeting. Read some of the information provided by all interested parties. Think about what you can afford – afford to spend, and afford to lose. What level of risk is acceptable to you? What is won or lost with a yes or no vote? Check your gut, check your heart, check your wallet and check your moral compass. There are a lot of very smart, informed and interested people who can give us the data we seek, the detail we want, and the simple facts absent spin or partisan positioning. Facts are great.  Facts delivered with conclusions attached may be less clean, but if you trust the story-teller, well that counts for something. At the end of the day, it will be you and your #2 pencil (or more likely some sort of sharpie) hovering over the ballot. You and your vote matter.

 

 

 

 

 

 

Clarity?

21 Wednesday Mar 2018

Posted by in Cal Fire, Cambria CCSD, Cambria Fire Department, Community Involvement, Emergency Services, Local politics, Parcel Tax, Searching for Cambria's Reality, Uncategorized, Words matter

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NOTE: There are readers of this blog who don’t live in Cambria but are interested in the successes and challenges of people from all over this wacky planet. So, for my friends in faraway places like Hollis, New Hampshire and Mount Vernon, New York, I will try to do a zippy summary of the current situation and the recent history that brought us here. I will probably miss a thing or two, but no worries. There will be a long line of locals happy to fill in my gaps!

Let me explain. No, it is too much; let me sum up.

From “The Princess Bride”

RECAP

Cambria fire protection services evolved from an all-volunteer force to a professionally staffed and managed emergency services department that responds to all types of hazardous events. Through the evolution, the community has explored different options to staff and manage this critical function. Several years back the Cambria Community Services District, which has responsibility for the Fire Department, began exploring options that would contract out fire protection to Cal Fire, the state agency that protects much of California. They also provide different levels of local management and staffing to communities that are not in a position to provide those services themselves.

The community was split on how to proceed, so a decision was made to enter into a short-term agreement with Cal Fire to provide management of the Cambria Fire Department, giving everyone time to see if a broader and more permanent arrangement would make sense. The timing of this was right, as the Cambria Fire Chief was retiring, and Cal Fire could fill that role during the evaluation period. In the end, the CCSD determined that it was better for the community to maintain control over the Department. With good data in hand and input from the Cal Fire Chief who served as the interim leader, the board moved forward. After a series of interviews, a new Chief was appointed to lead Cambria Fire.

Moving Forward

The CFD continued on a path to modernization and standardization, using the guidelines, principles and best practices of state, regional and national firefighting organizations and regulatory agencies, such as OSHA. They moved to align with the standards for staffing, training, tools, and equipment and applied the rigorous metrics associated with those practices to measure where they were and what they needed to do to achieve those standards.

During this evolution, grant opportunities arose, and Cambria Fire was awarded a SAFER grant which provided funding to hire three additional firefighters. The addition of these three professional/career resources allowed CFD to staff the engine company with a crew of 4 – a captain, an engineer, a firefighter and a reservist. The optimum goal is to staff an engine with four career firefighters, but the reality is that is not a practical or affordable model for most smaller communities, including Cambria.

(The goal for CFD is to have four people on the engine – three career and one reserve. This has caused some confusion as the definitions used have not always been clear.  The funding proposal covers the third career firefighter; the fourth will remain a reservist position.)

The Clock Is Ticking

The grant had a life of two years, after which the funding would stop, and the cost of these firefighters would fall back to Cambria. It was expected that during the two-year period funding would be explored through the budgeting process. Cambria receives tax money from the county, with a portion of that earmarked for fire protection. Of that allocation, a part is set aside for “administration and overhead.” Over time that allocation of funds has become a bit murky, perhaps being used for other expenses. During the last budgeting cycle, CFD had budgeted for the cost of the three firefighters. However, that funding was removed as part of the Board’s decision to have a balanced budget. So, as the two-year clock moved closer to expiring, the real possibility of losing the three firefighters drove the conversation towards solving the problem. The CFD requested funding. The board looked at the budget and saw no money to fulfill the request. They determined that the most appropriate way to deal with the situation was to put it before the community in the form of a ballot measure. If approved by two-thirds of the eligible voters, a tax of $62.15 would be levied on each parcel in Cambria (with exceptions for CCSD owned and a few other parcels.) The measure is scheduled for a vote on June 5th.

The Ballot Measure along with the Pro and Con Arguments and rebuttals can be found under the heading Cambria Community Services District Special Tax, Measure A-18 HERE

Debate or Discuss?

As we roll into the second month of discussion the conversation has spread out into different areas and positions become more aggressive. Some citizens are demanding a full-on debate of the pros and cons, with representitives of each side slugging it out (respectfully) under the supervision of a neutral organization. Other citizens (including me) are looking for town-hall style informational meetings where representitives from the involved organizations can share information and take questions from the attendees, with the goal of allowing us all to make decisions based on what we hear and see. Both options have merits, and hopefully we won’t get hung up on an either-or situation.

Where’s My Lamp?

Through this all I have been trying to gather as much information and as many viewpoints as possible, and at the same time maintain my own open-mindedness and neutral position until one clear set of factors tips me one way or the other. Of course, I could also abstain from making a choice on the matter…

Yet I seem to find myself advocating for the firefighters, even though I am not convinced that their argument is the right one. It feels more like an issue of fairness than a matter of fact. And as we know, facts can be very easy to spin.

There are three kinds of lies: lies, damned lies, and statistics.

Popular line attributed to former British Prime Minister Benjamin Disraeli

So here are some facts I’ve been able to gather from various knowledgeable sources.

Facts or Fear, or Fearsome Facts?

Responding to a request for data, Cambria Fire’s Chief Hollingsworth sent me some statistics on the number of incidents that CFD responded to between 2007 and 2017.The data represented “fire” incidents, and revealed the following:

From email of 3/5/2017 “During the above-mentioned time frame, there were 157 fire incidents within the primary response area of Cambria Fire. This averages 15.7 fire calls per year or just more than 1 per month. This excludes all automatic and mutual aid responses. Of those 157 fire incidents, they break down as follows:

  • Residential structure fires             61
  • Commercial structure fires           24
  • Wildland fires                              28
  • Vehicle fires                                15
  • Debris/other fires                         29

Of the 157 fire incidents, Cambria Fire handled 54 of them alone, with no response from Cal Fire or any other agency. Of that same number, 3 were handled solely by Cal Fire (station 10).  These 3 incidents were relatively small and occurred while Cambria Fire units were committed to other incidents.”

SO?

Good information. Hard numbers. But how then do we take that data and turn it into information? I could use it as a counter to the position that states “Cal Fire responds to EVERY call in Cambria.” Really? The data says that over the measured timeframe they, in fact, did not respond to over a third of fire calls in Cambria (or 34.39% if percentages as numbers are more dramatic.) Conversely, Cambria Fire did not respond to less than 2% of fire incidents in Cambria.

So I asked a few follow-up questions, including why there would be such a gap in response from Cal Fire, and whether the Mutual Aid agreement with Cal Fire was in place over the measured timeframe.

Chief replied, “Short answer is yes, MA agreement has been around for a long time. We are part of California Master Mutual Aid. The solo responses are most likely based upon necessity. For instance, an oven fire or dryer fire may only get units from our agency. A small roadside spot fire may only get one unit. Additionally, some of those may be single resource responses from our agency because there was no assistance available from station 10, and other MA responders were canceled because they were not needed. However, there is no way as to discern the difference.”

So there are the facts, and there is the information on those facts.

More Fun With Facts

I had a similar experience with the Cal Fire management team responsible for staffing and manpower, and more particularly the process for ensuring that Cal Fire Station 10 was always manned, thereby providing the critical backup and support to Cambria Fire.

First, I called station 10 and spoke with the duty captain. I asked him about how the “move up and cover” process worked, and if Station 10 was left uncovered for extended periods. He was very cordial but said he really couldn’t give me a reliable answer as Station 10 was not his primary assignment. He suggested I call down to the offices in SLO to get more specifics.

Hailed To The Chief

I reached out to the office of Chief Scott Jalbert, the person responsible for managing the resources for Cal Fire in San Luis Obispo. I had a lovely conversation with Janet, a member of the Chief’s staff, who listened to my request for data, asked clarifying questions, and committed to getting me answers. She called me back later the same day and provided me with basic information related to Station 10 calls and responses for 2017. In summary, the numbers showed that Station 10 responded to 796 calls. Of the 796, 545 calls were specific to Cambria. This leaves 251 calls that took them away from the Cambria area.

I asked Janet about the process that Cal Fire uses to ensure that Station 10, which is designated as a “Must Cover” station, is adequately manned. She shared a high-level view of the move up and cover process, and when asked said the gap time generally fell between 15 and 40 minutes, depending on where the covering engine was coming from.

Sensing my skepticism, she offered to connect me directly to Chief Jalbert.

Tell Me More

When he came on the line, I explained again what I was calling about and why. He graciously walked me through in more detail the process of move up and cover, using a cul-de-sac analogy to demonstrate the rotation they follow. He also repeated the 15 – 40-minute timeframe to get a cover engine up to Cambria. Still skeptical (having driven from various places in the county where these cover engines would come from, while also realizing that my driving skill is so weak that Mr. Magoo shakes his head in disbelief) I asked a few more questions. One main one – ok, if 15-40 minutes is the range of time you use, how often are those times met? Meaning, how many move up and cover engines actually got to Cambria within that range? It turns out that number isn’t tracked, so I don’t know if it always happens, never happens, or somewhere in between. Does the percentage really matter? Well, sure, if the assumption is that Cal Fire is always here, or they will always be here almost right away.

I also asked him about the assertion that replacement crews can come from farther away, including other counties throughout California. He agreed that it could indeed happen, but it would be a highly unusual circumstance where all hell was breaking loose across the state, and things were unfolding in a rapid and unpredictable way. Like the Thomas Fire. Or the Chimney Fire. Or the Santa Rosa Fire, or the Montecito mudslides, or…

Staffing 

We also had a brief discussion on staffing and in particular volunteers and reservists. He chuckled and said, ” I’m working on my PowerPoint as we speak, talking about the challenges I face in staffing all the areas we are responsible for, including Los Osos.” All the fire services on the central coast are facing the same problem of finding, training hiring and retaining capable personnel. And they are all pulling from the same resource pool. The Central Coast is an expensive place to live, and the range of coverage types complicates the issue. Volunteers, as known in the past, don’t exist anymore in this area. Multiple departments, including Cal Fire, use reservists, who are trained as level 1 firefighters, to fill staffing gaps. They are contracted in different ways, including scheduled paid shift, on-call, and emergency call out. Many of these folks work other jobs, and may or may not be available to respond. They may also have to choose between their primary job(s) or respond as firefighters, often at an hourly wage that is below what they get through other employment. This problem continues to exist and grow and has been documented and confirmed by multiple fire department leaders from Cal Fire to Morro Bay to Chief Hollingsworth.

Here’s a link to a recent news report on KSBY.

Additional reporting by Karen Garcia of New Times on the state of firefighting support for neighboring Cayucos HERE

Miles To Go

So we have the numbers, and we have the “color.” I’ll just add a brief anecdote; when I relayed the 15-40 minute coverage data to a CFD member, the response was basically “OK, but I can tell you that just today Cambria Fire covered all of Station 10’s area as they were out of service. Since they were not on an official call, there was no move up and cover engine.”

To borrow a device that is being used to argue against the measure, I will now deploy what I think of as a “syllogistic hanging chad.” Leave the ominous questions out there, causing people to get really nervous about what might happen. Aristotle wept.

Are non-call activities that take Station 10 out of service for an extended time – be it one hour or 4, tracked and managed? Or are there informal practices and agreements to mutually cover that are normal operational events that work both ways? Does it matter? Only if during one of these times something goes boom and there are bald spots in critical coverage…

Brotherhood

One final note on Cal Fire – every member of the service I spoke with was unfailingly polite, willing to answer all my questions and give the best information they had to offer. They all spoke well of Cambria Fire, and they all expressed a real reluctance to become embroiled in any of the politics around the issue. They, like the CFD members, are focused on protecting the communities they serve, and protecting each other from the dangers, physical and otherwise, they face in a tough and unrelenting environment.

Every member of the Cambria Fire Department, from the Chief to the reservists, have been equally polite and committed to open and honest discussion. This really is as local as an issue gets, and while the firefighters are members of a union, this isn’t a union battle.

It would be great if we didn’t turn this into a divide or pit either fire service against the other.

Bits and Pieces

Interesting guidelines that cover Cal Fire”s responsibilities under a cooperative fire protection agreement.

Click to access 8554.pdf

GUIDELINES 8554.3

(No. 137 May 2017)

  1. When considering potential Amador Plan cooperative fire protection agreements under PRC §4144, the following guidelines will be used:
  2. The efficiency of ofCALFire’s fire protection system in its primary mission of wildland fire protection, as well as response to major fires or other natural disasters will not be reduced or impaired. CAL Fire’s ability to assign fire protection resources to areas of the state during periods of critical fire weather or major fires shall receive priority over agreements made with local entities pursuant to PRC §4144.
  3. CAL FIRE resources and personnel will be assigned, in accordance with PRC §4144(c), to provide the most efficient protection for both the state and local mission.
  4. Each applicant must submit a statement of fire protection need to the Unit Chief that will include a map that delineates the area to be protected. This statement of need will be submitted to the Director with the initial request for service. A copy will be retained in the Unit file.

Cal Fire Station 10 website

Cambria Fire website

SAFER

27 Tuesday Feb 2018

Posted by in Cal Fire, Cambria CCSD, Cambria Fire Department, Community Involvement, Emergency Services, Local politics, Parcel Tax, Searching for Cambria's Reality, Uncategorized, Words matter

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SAFER

The proposed parcel tax headed to the June 5th ballot has stirred up a lot of very good, and sometimes very confused dialog. From my perspective, there are three components of the issue, and each deserves a thoughtful exploration as stand-alone topics, later to come back together to hopefully inform those who will be both involved in and affected by the measure, whether it passes or fails.

In this episode, I will focus on the Cambria Fire Department, with a side order of Cal Fire.

So Many Questions

I went into this portion of the exercise with a list of questions based on feedback I had heard from across the community.

Some of these questions included:

  • Why do we need to spend so much money on a professional department?
  • Is this proposed tax designed to protect the community or protect the firefighter’s jobs?
  • We have a Cal Fire station in town that responds to callouts – doesn’t that provide another level of protection and fill the manpower needs?
  • How about the Ambulance Corps?
  • Why do we need so many Paramedics and EMT’s?
  • How about a volunteer force?
  • Will we need to spend more money on building out the firehouse?

Great questions – and they need to be answered as accurately and thoroughly as possible.

Lights Up

ZanchiDiogenes

I picked up my lamp and set out to get some answers. My wandering took me to the CSD website, the administrative offices, and most enlighteningly to the firehouse. I was able to get some significant face time with Chief William Hollingsworth, a bit less time with an on-duty crew, and a quick exchange with the Firefighter’s Union Rep, who I will follow up with when he is off-duty and can speak in his capacity as a union leader.

The Cambria Fire Department

From the CambriaCSD.org website:

CFDThe Cambria CSD Fire Station is located at 2850 Burton Drive, providing excellent emergency access. The Department provides a range of round-the-clock fire protection, prevention, rescue and emergency medical services to the community of Cambria. It also offers training and public education programs, building safety inspections and a fuel hazard reduction program.

The first thing I noticed as I hit the page is the header – Fire and Safety. Indeed, the department does much more than fight fires. In fact, fighting fires take up a surprisingly small amount of time on the duty roster. So, given that, why the big fuss over how many people are on a fire truck? What else do they do with their time? And under all those “other” tasks, why is it the CFD’s responsibility?

THE CREW

Chief Hollingsworth has been very clear on the official Department position. Firefighters may not discuss or represent the union position while they are on duty. Off-duty, on their own time – they have the same rights and responsibilities that come with the First Amendment. The rule is sensible, and the crew I spoke with followed it. When my questions led them to an uncomfortable place, one of the men handed me the business card of the union rep and suggested I set up a time to have him answer my questions. They provided me with specific codes, guidelines, and a list of governing rules and regulations (which I have mostly forgotten.)

The crew was polite; neither aggressive or defensive, and appropriately forthcoming.

THE CHIEF

Chief Hollingsworth started with an overview of the Cambria Fire Department – it’s beginning, the evolution from a volunteer force to the current professional emergency services department that serves the community today. He also shared some of his journey from rookie firefighter to Chief of the department. Throughout the conversation, I was struck by his real passion for the community and his firm belief that service goes beyond the individual.

The conversation was cordial and informal – no notes, recordings or “gotcha” questions. I explained my mission, and he responded with candor and a willingness to answer as fully and openly as he could. The conversation wound up going far longer than either of us expected. Although I had sent him a list of questions and topics when I requested a meeting, it felt more important and more productive to have a conversation rather than a Q and A.

We sat down in his office, surrounded by the books, binders, photos, and mementos that make the room more than an office. The sounds of an active Emergency Services station filling the space with an assortment of beeps, static, voices from afar, and all the codes that blip across the airwaves. The Chief stayed focused on the conversation, but much like a parent who always has one ear on the baby monitor his head would tilt a bit, and his hand would casually reach out to adjust the volume on the radio that never left his side. This soundtrack added some atmosphere and relevance to the conversation, as first responders from various agencies were dispatched, reported status and kept the dialog going in their language.

CFDstationThe station itself was fairly quiet, with crews going about their duties and responding to some of those calls that crackled through the radio.  I was reminded about a question that was raised about the potential need to expand the station.  It was brought up based on a discussion from over a year ago, in the context of potentially housing the Cambria Healthcare District’s Ambulance crews as their facility, damaged in a mudslide, was being rehabilitated.  At the time the Chief stated the firehouse was not originally designed to house 24 hour emergency services crews and would need to expand if that path was taken.  In the ensuing time, the firehouse was reconfigured to take better advantage of existing space, and the current crews are sheltered, snugly but fully.  (A quick conversation with the CCSD General Manager provided the same answer.)

It’s not about me, or any one person.  It’s about the community.

Chief William Hollingsworth

REASONS

One often-cited argument for a fourth firefighter on a shift centers around response to a structure fire. There is an OSHA/Firefighting standard that requires there be at least two firefighters inside and two firefighters outside during a structure fire. This standard is designed to protect the firefighters. Without the two-in and two out staffing, the fire can only be fought from outside. There are exceptions that allow first responders to enter the structure if they have a clear sense that they can rescue a person they know to be in the building.

With the added response from Cal Fire, as well as other mutual support services, it seems that threshold is often, if not always met.

More Than Just Numbers

The issue, Chief explains, is not only how many, but how quickly they can get to the fire. It is not how many, but how long the fight goes on before additional resources are onsite to provide relief and expand the ability to fight the fire from multiple attacks. It is about the number of tasks the crew can do simultaneously. And it is about safety. Safety for the firefighters, for the people that are imperiled, and for the surrounding community that could be impacted by a spreading fire. Does the fourth person have to be a Cambria Fire resource? No, but having a fully staffed and trained department, who live train and go into the fire together has a very compelling upside.

Still, Why So Many?

I asked Chief Hollingsworth what additional value the three firefighters bring to the community. To answer that question we walked through a list of “jobs” that have fallen into the department’s list of chores.

The most prominent reason, other than firefighting, were automobile accidents.  “Hmm, I thought, “tell me more!” So we walked through a few variants of an automobile accident.  Assuming a single-car crash, the responding crews would need to:

Assess the situation

  • Ascertain how many people were in the vehicle
  • Identify the number of injuries/potential injuries
  • Do they require multiple EMT/Paramedic action?
  • Are there transport situations?
  • Do the responding Ambulance crew(s) need assistance with assessing/moving/transporting patients?
  • How damaged is the car?
  • Can the crew open the doors and extract a victim, or
  • Do they need to deploy heavy equipment to “open” the vehicle
  • Is the car smoking?
  • Is the car on fire?
  • Is the car in a dangerous or precarious position that could lead to a more dangerous situation?

While this is happening, what is going on around the wreck?

  • Is there a traffic control team ensuring proper safety – for the crew, for other motorists approaching the scene? For any other people in the area?
  • Is there damage to any structures, trees, power lines that need to be secured?

I’m sure I’ve missed a few.

Now, start putting bodies against those tasks. Then, multiply by the number of cars and occupants that might be involved in a multi-vehicle crash. The resources begin to add up.

Interestingly, when I went up to Cal Fire Station 10 to get their view of the whole staffing/taxation discussion, the Captain on duty referenced the nearly exact scenario – and made specific reference to an accident that had occurred just two days prior. Multi-vehicle head-on collision, multiple injuries. The Cal Fire crew was first on the scene (the accident happened on 1, just down the street from the station.) Cambria Fire and Cambria Healthcare District Ambulance crews responded.

The Cal Fire Captain said, “I used every one of those guys.”

The Homebound and The Homeless 

The list of duties went on; some were obvious, some not so much.

The CFD responds to different types of 911 calls, including things like domestic violence or other disturbances. Often they arrive before the Sheriff’s Deputies and need to wait for law enforcement to take the lead. These calls can go a lot of different ways, including medical emergencies. When the authorities do sweeps of homeless camps, the CFD assists in identifying dangerous conditions and taking steps to remove them.

Last week we did something I never thought I’d have to do here in Cambria.  We added bulletproof vests and helmets to our emergency response equipment.

Cambria Firefighter

Protection through Prevention

The CFD spends time going into the community and assisting residents with maintaining their smoke and carbon monoxide detectors, changing batteries and making sure they are correctly placed and properly working.

Why does the Fire Department do that, I wondered. Simple – their duty to protect the citizens requires this type of effort. By bringing awareness to proper prevention measures, and ensuring that they are followed lives, and property are better protected. The insistent wail of a smoke detector might be the only alert many of us get before the intrusion of smoke and flame makes reacting to the danger manifestly more difficult.

So, why can’t other organizations take on that community service task?  How about the Lions Club, or the American Legion, or any of the other Service organizations in town?

Chief Hollingsworth nodded, smiled a bit and asked me – “who do you think are members of those organizations?  The very people who we are helping.”

Oh, yeah, right. Good point!

Hydro Hydra Hydrants 

Fire Hydrant inspection and maintenance is a critical part of keeping the community safe. Much has been made over the years about how good or how poorly this critical task was performed. At this time the focused efforts to work through the hundreds of hydrants across the area is ongoing, with an estimated one-third of them checked and brought up to standard. This process takes time and manpower; higher staffing levels allow for a better division of labor and a better rate of progress.

Building inspections, both residential and commercial fall to the CFD to conduct or assist.

Mutual Aid

Just as Emergency Services from all around the county respond when called to assist Cambria, so do Cambria’s First responders when the alarm goes up.

Response obviously requires bodies, but it also needs those bodies to be highly trained and certified. It also requires that the equipment is properly outfitted and certified. This program takes time and effort, and personnel to cover shifts when some staff members are doing the things they need to do to stay current and to keep Cambria Fire in a position to both give and receive mutual aid.

Volunteers

The question of having some component of a volunteer fire department comes up frequently in the discussion. The history of America is ripe with stories of volunteer fire departments, manned by citizens of all ages who would drop everything and answer the fire alarm. These forces ranged from highly trained and drilled to loosely organized. Cambria was no different, and the long history of the department is filled with combinations of professional and volunteers working in various configurations. Within the community, volunteers participate in different emergency response teams and firesafe focus groups. The task of firefighting, however, has become a professional endeavor. As of this conversation, the number of available community volunteers who have the skill, training, and willingness to participate has fallen to two.

Reservists

For Cambria Fire, a vital component of the force capability lies with the Reservists. Many of the reserve ranks are made up of people who see firefighting and emergency services as a career, and they invest their time – lots of time – money and energies into becoming skilled enough to begin that journey.

To become a Reservist, the candidate has to complete the required training and education to meet the minimum standard of a Firefighter 1. This training takes an estimated 600 plus hours – done at their own expense and with no guarantee of a paid position at the end. Tough sledding indeed, and all the while many of these candidates are working different jobs, going to school, taking care of themselves and sometimes their young families.

As grueling as this course is, they stick it out with the hope of gaining a position with agencies like Cambria Fire, where they can get the experience and resume-building skills and certifications that are necessary to advance through the ranks.

Chief Hollingsworth shares that a person who wanted a position as a volunteer firefighter would need to go through the same training and certification process, with the attendant costs, to qualify. With a population that sees the original Woodstock as a generational touchstone, the reality of finding even a small number of folks with the physical, emotional and dedication to service to take on this role, well, not going to happen. The spirit is willing, but the flesh would prefer to leave it to the professionals.

What About Cal Fire?

CalFireSignOne constant that finds its way into the conversation is the protection provided by Cal Fire Station 10, located in the northern part of town. Where the landscape changes from mostly residential and commercial to more open land, bordered by a rising mountain range, state parks and on up Highway 1 to Big Sur. With a charter to protect state lands and all that reside on and around them, this station has a bit of a complicated personality. From the staffing levels that change depending on the season to the different types of equipment they use, these first responders need to be ready for anything.

The crews respond to calls within Cambria, and depending on location and where they are when a call comes in can be first on the scene. Cal Fire crews are trained and certified in multiple disciplines and work with Cambria Fire and Cambria Healthcare Ambulance to provide a first responder force with tremendous capabilities that save lives and livelihoods.

Lunchtime at Station 10

I had the opportunity to spend a short time at the station, and the duty crew (who were very polite about me interrupting their lunch) shared their thoughts on what they do, and how they partner with Cambria Fire and other responders.

The Captain (I didn’t capture his name) gave me a rundown of the capabilities of his team, and the different types of tools and equipment they use to respond to different situations.  He described the working relationship with Cambria Fire, sharing that the relationship was very good – better than it had been at other times in the past.

He shared that his crew covers a broad swath of geography, and deal with an exciting range of situations from structure fires, wildland fires, mountain rescues, cliffside recoveries, and ocean events. Some of these responses are shared with the teams from Cambria Fire and others they handle on their own.

Staffing the Station

I asked about the staffing model Cal Fire uses at Station 10. He told me that it varied; in “fire season” the crew had four firefighters. During the non-fire season, the station is manned by a crew of three. Duties are a bit different between the two organizations, and the types of firetrucks they deploy have different configurations and capabilities. Cal Fire uses both Type 1 and Type 3 trucks, with Type 3 designed for more effectiveness in wildland fires, and Type 1 (which is the primary engine Cambria Fire uses) more the traditional type for areas like Cambria.

Our conversation turned to the current Cambria discussion.  I asked him about the contention that Station 10 was sometimes left uncovered when they were called out to a remote location or to provide aid to another agency across the state. He was pretty clear that, in his experience, the periods of time the station was “empty” were not very long, and that when they were dispatched to a call complimentary crews from other locations were sent to backfill. This could be hours, but in his memory, he hadn’t seen anything like a day or more.

One of the challenges of having crews from outside the area can be the lack of familiarity, particularly of the densely clustered residential streets of Cambria. This lack of first-hand knowledge can slow response times as the replacement crews navigate the often difficult streets and roads to get to the incident. Being on the wrong type of truck can have a bit of a narrowing effect on capabilities, but most times the total response provides the capabilities to attack a fire with a more than a reasonable chance for success.

So, to the question of three or four personnel on the Cambria Fire crew, he gave a very pragmatic answer.  “Of course, having four is better. You never know what you’re going to walk into and having enough manpower makes things safer.” Not a full-throated endorsement nor a strong rejection.  Just his view.

Now What?

As I was writing this piece, Cambria and the nearby town of Morro Bay each experienced a structure fire within a 24 hour period. We got to see what a collaborative mutual aid response looks like. A prominent Cambrian, who got a way-too-close look at the incident labeled that response “Magnificent!” The men and women who show up ready to serve are just that – and more.

The conversation will continue right up to decision day, June 5th.  The community has so many smart, involved and concerned members passionate about all things Cambria.  There are many questions yet to ask, many discussions to have, many debates to engage the minds and passions of all sides.  Issues of fairness, loyalty, fear and confusion will likely cycle through each exchange, and hopefully suss out enough good knowledge so everyone will feel comfortable with their vote.

I’m going to keep poking at this, and in the end come to my own decision. As we all must.

Till next time…

Safe

Safe – Part II

Safe – Part II

22 Thursday Feb 2018

Posted by in Cambria CCSD, Cambria Fire Department, Community Involvement, Emergency Services, Local politics, Parcel Tax, Searching for Cambria's Reality, Words matter

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As part of my journey to better understand the different factors that have gone into the upcoming ballot measure, I reached out to the CCSD General Manager with questions around some of the things I’ve heard from different parts of the interested community.

One of the primary issues relates to taxation approach to funding the firefighter positions.  I took a few questions (formed from reading and hearing thoughts from vocal community members) and posed them to the GM.  He directed me to Legal Counsel for specific details.  I submitted my questions in an email and received the following response from David Hirsch, an attorney who works with District Counsel Tim Carmel.  Mr. Hirsch’s answers are BOLDED.

 Parcel Tax – Legal Edition

The questions I posed fell into two buckets.

Bucket A: Parcel Tax

  • Why was the method of seeking revenue through parcel taxes done the way it has been done?
  • What law, statute or other governing rules make this approach legal and compliant?
  • Why would this issue not be addressed through different means, such as a 218?

Mr. Hirsch responded (some editing for brevity)

“The answer to your questions, in large measure, is that the special tax is something that is expressly authorized by and consistent with the requirements of Proposition 218.  Proposition 218 was a voter approval protection initiative that added provisions to the California Constitution.  It created a requirement that special taxes, such as the CCSD’s parcel tax measure that will be on the June ballot, are subject to a supermajority vote that requires two-thirds voter approval.   A provision in the statutes that govern community services districts, Government Code Section 61121, expressly authorizes the CCSD to levy special taxes.” 

He continues, ” Proposition 218 also addresses and creates procedural requirements and restrictions on other forms of local agency revenues, such as fees and assessments.  Those types of revenues are not an appropriate source to fund the three-firefighter positions that the special tax will address.  Fees relate to services such as water or sewer and are restricted to the cost of providing those services. Assessments require that there be a special benefit to the assessed property. The higher level of staffing of fire response vehicles will provide a general benefit to the entire community and therefore cannot easily be funded through an assessment process.  Therefore, although it requires meeting the high threshold of a two-thirds vote of the electorate, the special tax was deemed the most appropriate way to provide the needed funding for the three-firefighter positions.”

This second section of questions is less rooted in law and more in the application.

 Bucket B: Fairness

  • There are many views on the “fairness” of taking a path that excluded many property owners being able to vote on the tax.  The ones that rise to the top of the list posit that all property owners should have the right to vote on issues that directly affect them, and will (if successful) impose costs on them.
  • Renters are given the opportunity to tax property owners.  Many rental properties have multiple tenants, which can dramatically up the number of votes per property.
  • Taxing those with higher equity in town (homes or other structures) the same as those with much less (vacant parcels).
  • Parcel owners who reside elsewhere receive no benefit but are burdened with the costs of the proposed tax.
  • Some citizens have mentioned that in the past they were mailed a ballot and could cast a vote on issues like this.  Is that not doable under the approach that has been taken?

“… You note that ‘There are many views on the “fairness’ of taking a path that excluded many property owners being able to vote on the tax.”  I can certainly appreciate your point; however, fundamentally the fairness question is a policy issue with regard to how the special tax was structured.  The previously noted Section of the Government Code that authorized seeking approval for the special tax also provides that “…The special taxes shall be applied uniformly to all taxpayers or all real property within the district, except that unimproved property may be taxed at a lower rate than improved property.”

“…the CCSD’s Board of Directors looked at options that included only taxing improved property.  They ended up deciding, within their sound discretion, to submit a measure to the voters that would assess a uniform amount on all parcels in the District.

“… certainly there are many examples that can be cited where taxes are deemed unfair to some but nonetheless are lawfully imposed.  You noted that renters are able to vote on taxes that their absentee, property owner landlords have to pay.  Other examples include transient occupancy taxes paid by folks staying at hotels that are voted upon by the communities residents and not those that are taxed.  Likewise, owners of vacation homes who reside elsewhere and are not registered voters in Cambria will not be able to vote on the tax, although they certainly will benefit from its passage.  Other examples of unfairness include Mello-Roos special taxes, which often are created by one landowner, a developer, but subsequently are paid by the future residents of the property, and school taxes paid by retirees with no children in the school system.  Unfortunately, often the nature of taxation is such that there is some element of unfairness, however, how the tax is structured is a policy question best left to the elected officials who must take responsibility for seeking its approval. “

” You also mentioned that some citizens have said that they were mailed a ballot and could cast a vote on issues like this and asked whether that could be done for the Cambria’s firefighters special tax measure.  Those folks may have been referring to an assessment district ballot process, which as noted, is not an appropriate mechanism to fund the three-firefighter positions.  Otherwise, if they were referring to a mailed ballot election, while there are procedures to have such elections (they are significantly more expensive), Cambria’s measure will be on the regular June 2018 ballot and voters will need to go to the polls to cast their vote or vote by absentee ballot.”

So, there we have it – a detailed response to a sampling of the comments and questions heard around town.  Perhaps this will provide clarity to some; maybe it will raise more questions from many.  Knowledge is power. The quest for accurate and honest information can feel like the hunt for the Golden Fleece. Accurate and honest answers can keep us from feeling like the fleeced.

In the next edition I sit down with CFD Chief William Hollingsworth to get a better sense of the true need for the proposed staffing levels.  I also visited Cal Fire Station 10 and had a brief conversation with the Captain on duty.

Safe Part I