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Thoughts From The Back Of The Room

Category Archives: Educating a Community

PROS and COMMS

02 Wednesday Nov 2022

Posted by Michael Calderwood in Cambria CCSD, Cambria Healthcare District, Educating a Community, Emergency Services, Measure G-22, Parcel Tax, PROS Commision, Words matter

≈ 3 Comments

Tags

Cambria, Cambria Healtcare District, Cambria PROS Commission, CCSD, Community Involvement, Emergency Services

One of Cambria’s biggest mysteries keeps me wondering: Where do people get their information? Not their opinions, but facts? There is quite a bit of chatter and an occasional swell of public participation in the things that local government organizations do. Still, active community participation through “official” channels is statistically negligible.


PROS

A discussion at the Parks, Recreation, and Open Space (PROS) Commission meeting raised this question again. PROS is doing its best to move recreation projects forward and is looking for ways to get public input. The question is, how to do that effectively?

The PROS Commission faces some tough and unique challenges as it strives to meet its charter. The organization has little to no budget and authority yet keeps finding ways to move projects forward. Among the challenges, the East Fiscalini Ranch looms large. As it currently stands, the ranch segment to the east of Highway 1 has a dog park, a few picnic tables, a sizeable graded, gopher-holed open field, and a basic walking path around the perimeter. Under a covenant with San Luis Obispo County, which contributed $500,000.00 to purchasing the Fiscalini property, this section calls for developing “active recreation.” A devil’s bargain, perhaps, but a reality that needs managing.

Best Laid Plans

So, what is active recreation? A Master Plan developed in the project’s early days identified a range of possible uses, from baseball and soccer fields to golf facilities and more. For each project, a slew of regulations, studies, and permits need to be addressed. Moreso, there are environmental concerns for both the physical locations and the surrounding neighborhoods. In reality, each idea brings significant challenges and low probabilities for implementation. One hurdle to the further development of the proposed recreation area is the requirement for bathroom facilities. This condition is on the way to being met, with all the critical study, design, and approvals completed. Now, it needs to be funded and built.

The issues all add up to a nearly unsolvable condition. PROS has been struggling to either let go of or redo the original Master Plan, which doesn’t reflect the practical realities of today. Interestingly, the struggle to come to terms with today’s realities has surfaced another serious and weighty question – What are PROS’ Purpose, Mission, and Operating Principles? How can this unfunded, volunteer-staffed and led Commission effectively provide input to the CCSD Board?

Big Hearts, Small Steps

In the face of all these challenges, the good-hearted and committed members of the Commission have been pressing ahead. They have identified three simple, low-cost projects that will add incremental functionality to the park with little fiscal or environmental overhead. In simple terms, the goals are to better structure the existing paths that run around the perimeter, design and add several exercise stations adjacent to the course, and build a few additional picnic benches and trash receptacles to provide areas for people to sit and relax. Each of these projects will be examined by an Ad Hoc committee to identify the required next steps to bring them from idea to reality.

Contribute

This Ad Hoc committee and the PROS Commission are looking for public input. So how does that happen? Given the low level of participation in the process, it seems new avenues of communication are needed. Go to the PROS page, find a member, and reach out with your thoughts. Attend a meeting. Submit a comment through the Board Secretary. Think about what you are for, rather than what you are against.

Change the conversation from Action/Opposition/Outrage to Input/Discussion/Refinement/Implementation.

COMMUNICATIONS

Attendance at official public meetings is dramatically low. For example, at the PROS meeting today, November 1, 2022, there were two attendees from the public. The number of attendees over time ranges between zero and, on a great day, maybe eight attendees. Most participants seem to be “frequent flyers,” with the occasional surge of folks who log in to speak on a specific issue that they support or, more likely, oppose. The recent discussion around the leash ordinance on the Fiscalini Ranch Preserve drew some passionate commentary from the public. Still, even that was limited to a tiny – one handful, perhaps, number. This pattern repeats at the Policy Committee meeting, with many of the same regulars in attendance.

Paying Attention?

The past year has been full of difficult and complicated discussions that cut straight to the core of an issue that touches every member of the community. Rate hikes upon rate increases have left many reeling, angry, and a bit fearful of what may come next. But why were so many people surprised by what happened? Why is the first reaction so often an assault on the honesty, integrity, and competence of our elected officials and the professional staff that keeps our agencies running?

Vote the bastards out! Give us all new heros! Wait a minute, those folks were our heros last time. They must have somehow gotten dumb, corrupt and greedy – no way they are honest! Really?
A quick roll call of the Directors who have served on the CCSD Board since 2012…Clift, Thompson, Sanders, Farmer, Wharton, Pierson, Rice, Robinette, Bahringer, Dean, Stiedel, Gray, Howell. All of these fellow citizens are no good SOBs? Really?

Transparency – A Shared Responsibility

Our local agencies provide very good access to information to the communities they serve. The Cambria Community Services District website is an public portal that leads to detailed current and historical data across the departments that make up the District. Navigation is fairly easy, though as with any information repositories, finding things sometimes requires careful consideration on how one forms a query.

The CCSD website offers a simple, consistent method for citizens to get information on meetings, agendas, relevant updates, and news releases. Users can opt into any or all categories offered and receive timely information delivered to their email addresses. Yet, the data shows that only a small percentage of the CCSD customer base utilizes this feature.

Email Subscriber List                           Subscribed 9/15/2022   Subscribed 11/1/2022
Board Agendas365369
PROS Commission Agendas290293
Finance Standing Committee Agendas304305
Resources and Infrastructure Standing Committee332336
Policy Standing Committee Agendas335336
Water Conservation417424
Annual Water Quality Report (CCR)335342
Affordable Housing Program291297
Fire Department News and Updates361366
Water and Wastwater News and Updates403407
Facilities and Resources News and Updates349353
Administration News and Updates319321
Emergency Notifications351355
Current News331336
Notices313317
Press Releases309 
CCSD EMAIL SUBSCRIPTIONS

Data Redeux

The Waste Management rate hike caught a lot of people off guard. Even though it received all the required public hearings, it did not generate much public involvement until the reality of the actual increase became clear. Much of the awareness was driven by active community members, who banged the drum and rang the bell to alert fellow community members. The resultant outcry, and poorly executed public hearing, was an epic example of a community in action, good and bad.

The CCSD website had a section dedicated to the issue. The statistics – 254 users, 311 unique page views.


I reached out through a Public Records Request to see how many ratepayers contacted the CCSD for information and feedback before the September 15th Protest date. In addition to my request, four other document sets matched the inquiry. One emailer asked detailed questions about the issue. A second ratepayer asked for a protest form; the third was a fellow citizen who, upon request of the clerk, provided said protest form. The fourth was a string of correspondence between the trash company, the CCSD staff and GM, and the consultant who did the rate study.

I also asked the Directors individually about their contact level with the public. Two responded; the first said, “Two people, and you are one of them.” The second replied, “One came to me through my participation with another community group.” The remaining three Directors did not respond.

I highlight these data points to illustrate how few community members use the official tools available versus how many voice opinions across the spectrum of channels that make up today’s Town Square. There are influential and trusted community members who do the hard work to gather and share information. Some approach issues as a hammer in search of a nail, and others have deeply held principles that frame their positions in support of those beliefs. Then there are the “fighters” who just like to go to battle—democracy in action.

Why is so little interaction with the people and resources best suited to provide factual information? What can the CCSD do to drive more fact-based dialog?

Making an Effort

Want more heated debate? I offer the Cambria Community Healthcare District’s ballot initiative – Proposition G-22. The ballot measure is a big ask for a community tagged with significant rate increases for critical services and infrastructure. In simple terms, the CHD is asking voters to approve a tax on properties within the District’s borders to fund a replacement for the existing Ambulance and District office complex. The measure seeks to raise $8.5 million to remove the existing buildings and construct a modern facility that will meet the current and future needs of the communities served by the CHD.

The documentation provided on the CHD website is more talking points than details, leaving room for interpretations and assumptions, and unanswered specific questions. Further exchanges have continued in the online Town Square, with little movement or resolution, and everybody is a little guilty of intractability.

To the District’s credit, Board members and Staff leadership have been out at the Farmer’s Market every Friday, ready to engage in discussion. A public information forum on a recent Sunday afternoon drew a small crowd to the Joslyn Center, joined by some Zoom attendees. While not a great success, an effort was made to have a fact-based dialog. Unfortunately, the dialog part was less than positive. Though less than totally convinced, I left the meeting as a public supporter of the measure.

Rust Never Sleeps

I have visited the existing facility twice to see the issues up close and spoke with multiple members of the Ambulance Corps. They walked me through the challenging logistics of living and working in the existing building complex. My view (and yes, my gut feeling) is that the conditions are pretty poor, the footprint does not lend itself to modernization, and the domino effect of trying to renovate will lead to significant and impractical hurdles. I am not an expert, but I trust the professionals who have put this project together. And I trust the employees who know better than most the challenges the existing facilities present.

I am reminded of a discussion with a friend about keeping an old car for a few more years versus replacing it with a new vehicle. Would the old car last for a while? Probably, but it would still be an old car that would require more and more service. 

VOTE!

We have three capable candidates running for two seats on the CCSD Board of Directors. Use your mind and your heart. Ask questions rather than make assumptions. Review their platforms. Call them. Email them. Challenge them. Encourage them. And remember, they are our neighbors, friends, and fellow citizens volunteering to take what can be a very unpleasant yet rewarding four year ride. They all deserve our best wishes.

We also have a serious decision to make on the future of our Healthcare District facilities. A decision that will have real impact on all of the community, whether wealthy, poor, or just an average citizen doing the best that can be done to live a decent life.

Think about what you are for, rather than what you are against.

And eat your vegetables.

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Raising The Rates

04 Saturday Jun 2022

Posted by Michael Calderwood in Beautiful Cambria, Cambria CCSD, Community Involvement, Educating a Community, Local politics, Prop 218 Rate Increase, Words matter

≈ 2 Comments

Cambria’s difficult and upsetting process of raising utilities rates has run its course, ending with an unsuccessful Proposition 218 protest. The new rate structure goes into effect with the July 2022 billing cycle.

Increasing rates for the utility services require the Cambria Community Services District to follow concrete legal steps in the preparation, presentation, discussion, and approval of increases. It falls to the ratepayers to accept or reject the increases approved by the Board of Directors.

A Simple View

Over the past years, critical infrastructure, maintenance, and plant upgrades have been a challenge, with sufficient funding levels always difficult to obtain. Previous rate increases have allowed the water and wastewater operations to keep running, though each addition came with the caveat that it will not be enough to do all that needs doing.

The District contracted an outside firm, Bartle Wells Associates, to conduct a rate study. They looked at current and projected costs, defined by the District, and at the revenue available to support those needs. The rates need to meet operating expenses and cover the costs to finance more extensive infrastructure programs, particularly in the Wastewater Treatment enterprise.

Committee Work

The Resources and Infrastructure Committee did much of the heavy lifting. They worked with District staff and Project teams from PGE to drill deeply into the details, identify projects, build cost models, design and propose project approaches, and reprioritize tasks to develop a solid set of projects and the numbers that went along with them.

The Finance Committee kept pace, adding additional expert eyes to the process.

These citizen-staffed committees, formed after many rounds of public demand for more community involvement in the governing process, provided review and input on issues and opportunities within their respective charters. Each committee’s range of experience and expertise added richness to the inputs and outcomes. Their work provided additional opportunities for residents and ratepayers to have insight and input into the decision-making process.

District Finance Leader Pam Duffield was central to all the activity. Her rational voice and deep knowledge kept everyone on track and, most importantly, reading from the same financial fact sheets.

The output from these teams was foundational in providing Bartle Wells with the information needed to construct accurate and fair rate hike proposals.

The Recommendation

Bartle Wells proposed three years of increases for the Water and Wastewater funds. A third category – inflationary adjustments – would allow further increases under the Proposition 218 rules. These increases would be available in years four and five.

Proposed Water Rate IncreasesProposed Sewer Rate IncreasesProposed Inflationary Pass-Through Rate Adjustments (Years 4 & 5)
 6% effective 7/1/20227.5% effective 7/1/2022TBD* effective 7/1/2025 
 6% effective 7/1/20237.5% effective 7/1/2023TBD* effective 7/1/2026
6% effective 7/1/20247.5% effective 7/1/2024
Proposed Rate Increases

Protest

Ratepayers have the right to submit a protest against any proposed increases. A total of 50% plus one protest is needed to defeat the increases. The number of ratepayers or property owners responsible for paying the utility bill determines the actual numbers.

There were 479 valid protests. The spirited campaign fell far short of the required number.

On May 24, Board Secretary Leah Reedall responded to my initial Public Records Request and followed up, as promised, with this additional detail on June 2. 

“In response to your May 24, 2022, request for a breakout count of protests by enterprise category, along with the number needed for the Proposition 218 protest to be successful, the following is the informal count:

  EnterpriseProtest CountRequired Count
Water4791975
Sewer4681923
Inflationary Adjustments4731923

This tally is not a tabulated, validated count of protests, but rather an informal count made by me and, for accountability, a department manager.” Leah Reedall, June 2, 2022.

Percentage of the required number for successful protests:

  • Water – 24.35%
  • Wastewater – 24.33%
  • Inflationary Adjustments – 24.59%

Extrapolating that to the total number of eligible protesters tells a bigger story.

  • Water – 12.13%
  • Wastewater – 13.42%
  • Inflationary Adjustments – 12.30%

So, nearly 88% of ratepayers did not protest the hikes.

Whether seen as a victory or a loss, my sense is there were a few very critical reasons ratepayers overwhelmingly allowed for the rates to go forward.

Good Communication

The process took place openly across multiple meetings, with the information and discussion available for all interested parties to review and challenge. The articulated need for the rate hike was supported by data and vetted over months by the District staff, Board, and standing committees.

The CCSD Board, under the leadership of President Donn Howell, did an excellent job of presenting the facts around the need for the increases. Multiple articles from Board members/Committee Chairs were published in the online community news publication (www.cambriaca.org) and clearly and succinctly addressed every aspect of the increases. This series provided additional information to help the public understand the District’s perspective on why rate increases are needed. I reached out to the Editor/Publisher of cambriaca.org for data collected on the articles, but they cannot currently track to that level. “To your question:  unfortunately, we cannot separate local/community “hits” from all other out-of-town hits.  This is a particular problem now that we are using the Newspack platform that distributes the cambriaca globally.” John Rohrbaugh, May 28, 2022

The CCSD website was well-stocked with information on the Proposition 218 process, and data shows that a relatively small number of visitors took advantage of that resource. Stats provided by District Analyst Haley Dodson on June 3, 2022, reflect that:

Warts and All

All of the committees and Board’s work took place in full public view. For as much of the public that chose to participate. It was all out there, warts and all. Mistakes were made, identified, and rectified. Intense public scrutiny and involvement were vital in ensuring issues were adequately addressed.

Transparency

There is a long-held, oft-repeated belief that the CCSD is not “Transparent.” I find this puzzling. My personal experience is that the access to meetings, staff, leadership, and Board members is reasonable, even exemplary. The District website is information-rich, and the openness of staff and Board members to engage with the public is very good.

Board Leadership – Great Staff Work – Rigorous Committee Work – Aggressive Community Outreach – Vigorous Community Involvement

Expectations

My expectations are, I believe, reasonable. I do not expect every action, engagement, issue, or discussion to be fed directly into my inbox. Nor do I wish every legal or personnel issue to be disclosed before resolution. As a citizen, it is my responsibility to determine the level of effort I need to exert to feel comfortable with my level of participation.

It would be wonderful to have every issue broken down to the simplest explanation and tailored to my personal preference, no matter how complex or fluid. That is an unrealistic expectation.

It would be lovely if our community would take a few beats, breathe deeply, and examine our approach to dealing with the people – yes, people – who we elect, hire and depend on to keep this challenging District running in these extraordinary times. Perhaps we might substitute a bit of kindness for hostility. Gee whiz, maybe this big defeat might mean many more people see things in a different light. Would it hurt to listen and maybe adjust? It isn’t the passion, the faith, or the cause that is in question. It is how we fight. To Each, His Dulcinea, I say.

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Fast Hands, Quiet Feet

14 Wednesday Jul 2021

Posted by Michael Calderwood in Beautiful Cambria, Communicating, Community Involvement, Educating a Community, Home, Living Our Values, Local politics, Social Responsibility, Words matter

≈ 3 Comments

The intersection of citizen advocacy and elected community leadership is more fluid than a hard, clean line. There are rules and processes designed to facilitate that dynamic, but it isn’t easy to maintain consistent compliance in practice.

Whether elected or volunteer, public service comes with the responsibility to sometimes loosen one’s grip on an absolute position and accept a reasonable compromise. It also requires occasional conformity to uncomfortable or alien practices to how one operates as an individual, a family, or a boss.

Many of the people who step forward to serve the Cambria community are eager to “crush the ball” and drive positive change. Some are natural leaders, with the right combination of skills and experience needed for a particular role. Others are situational leaders, either by subject matter expertise, intense personal connection to an issue, or passion for a cause. Many, if not most, are good collaborators who find a place to contribute to the overall success of the team, and therefore the community. There are a few who struggle to recognize when they are holding on too tightly to a single style, not putting the greater good above personal philosophy.

Little League Baseball

When my son was much younger, I helped support his Little League team. I was not an official coach, just a father who knew a fair amount about the game of baseball, had a flexible schedule, and enjoyed watching the kids learn all the essential things that come along with organized sports. The official coach, Steve Galluccio, kept a group of rambunctious young boys on a good path while allowing enough freedom to keep it fun. He also had the remarkable ability to handle the difficult kids who would sulk or act out when they weren’t chosen to start or play the position they wanted.

My skill was in observing the players as hitters.

You can observe a lot by just watching. Yogi Berra

Two of the kids had great raw tools but made repetitive mistakes that limited their success. One boy was an obvious athlete – tall for his age, great disposition, and a joy for playing that made it look easy. His approach reminded me of the great Atlanta Braves outfielder Dale Murphy. The Little League version held his arms high, with shoulders level with his chin. His eagerness to hit the ball as hard as possible led him to violate the prime rule of hitting – keep your eye on the ball. When he started his swing, he would raise his front shoulder, which blocked his view of the incoming pitch. On those occasions where he connected, the baseball rocketed over the head of the outfielder. More often, though, he would miss the pitch badly. We worked on this problem throughout the season, and his success rate improved with each game.

‘The second player had a different batting style, though his desire to crush the ball also led to some bad habits. To generate more power, he would pull his arms way back as the pitcher released the ball, knocking him off balance and elongating the time it took to get the bat into the hitting zone. We worked on his starting point, moving his arms away from his body and keeping his hands farther back, in a ready position. We also worked on getting his feet spaced and balanced. The time he gained gave him split seconds to adjust to the location of the pitch. The phrase we used as a reminder was “fast hands, quiet feet.”

Put Me In, Coach

Like people everywhere, we sometimes refuse to listen and adjust our stance, relying on self-confidence that might be a bit misplaced. Not everyone can be right all the time. We all need coaching, and we all need to constantly evaluate our approach and make adjustments to meet the day’s challenge.

One of the many reasons I see baseball as an analogy for life is the century-plus history of those who enjoyed long and successful careers by making adjustments. Many pitchers, gifted with a blistering fastball that made them unhittable, found themselves getting touched up as they lost a bit of zip. Twenty-year major league pitcher Frank Tanana adapted by adding new pitches, changing speeds, studying hitters more closely, and knowing when to turn the ball over to a teammate. Derek Jeter could hit home runs but took a situational approach to hitting, amassing statistics that underscore his intelligence, team focus, and the judgment to adjust to the game situation. Will he apply the same philosophy to his new career as an MLB team owner? We will see!

Self-realization is powerful. So is listening to coaches who see things from a different perspective. As my good friend and mentor Rick Jablonski says, “give me the athlete, and I’ll teach him the game.” Great advice, especially with those who have the willingness for continuous learning and growth.

Like baseball, there is always a crowd watching every move, every choice, and every decision in public service. The beauty of it all is there are way more fans rooting for success than detractors hoping for failure. So, grab a glove or a gavel, suit up and enjoy the game.

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Cow Boy

01 Wednesday Jul 2020

Posted by Michael Calderwood in Beautiful Cambria, Communicating, Educating a Community, Home, Humor, Searching for Cambria's Reality, Treasured Finds

≈ 2 Comments

Tags

Cambria Farms and Ranches, Confidence and youth, Father and son, Fearless

A few ‘Stay at Home Sundays” back, Jan and I headed out to enjoy a beautiful, socially responsible afternoon. Our plan, we agreed, would be a visit to the Elephant Seal rookery. 

We headed out and immediately noticed the heavy traffic flowing in both directions. Moonstone Beach Drive was packed with cars, vans, campers, and bodies. We continued up the road to San Simeon, where the narrow road leading to the pier sat clotted with vehicles parked on every inch of the roadside. 

Okay, new plan. We turned around and headed back towards town, deciding to mosey up Santa Rosa Creek Road.

To those readers not familiar with beautiful Cambria, Santa Rosa Creek Road is about nine hundred and seventy-two miles long, goes pretty much straight up, and at its widest is maybe thirty-seven inches. Cars pass so tightly that they are required to wear masks. My math might be a bit off; perhaps Mike Broadhurst can sharpen up the numbers for me.

The road takes you past Coast Union High School – go Broncos! – and ascends past farms, ranches, vineyards, and homesteads. Farm machinery and farm animals share the soundscape with the call of birds, the rustle of swaying trees, and the gurgle of water from the namesake Santa Rosa Creek that winds alongside the roadway, feeding the farms and fields and nourishing the wildlife as it makes its way to the ocean. It is stunning, beautiful, and for those of us who seldom make the drive, it can be white-knuckle inducing. (Full disclosure – I am a terrible driver, even under the best of conditions. I am the chagrined recipient of numerous “STOP TALKING AND FOCUS ON THE ROAD” awards.)

As we motored along, we encountered a few cars, a motorcycle or two, and several bicyclists laboring up and gliding down the road. I maintained a forward speed of at least thirteen miles per hour as a courtesy to those who had the misfortune of following behind. I assume the confident and occasionally impatient drivers were residents who know every twist, bump, and divot along the route.

The sound of a vocalizing cow cut through the air. As a city boy, this sound was not something I’d often heard in person. Rather than the gentle mooing of a TV cow, or the more enthusiastic proclamations from the animatronic cow at Stew Leonard’s, this sound had both a volume and sharpness that got my attention. The surrounding rocks, trees, and hills amplified the tone as it bounced around, making it hard to locate where it originated. A nearby herd soon joined in, creating a bovine dialog that filled the early summer air.

As we reached the upper section of the road, a beautiful scene unfolded in front of us. Headed downhill came three massive black cows being gently managed by a young man of perhaps thirty, who guided the herd with a quiet voice and a small stick. The trio headed toward a pasture where a cluster of fellow cud chewers grazed, lolled, and lowed. And that is the extent of my cow terminology. Standing beside the open gate that led to the pasture was a young boy of about six or seven. His job, which he was taking very seriously, was to control traffic, and then steer the cattle through the open gate. He waved us to a stop, then turned to his next task.

Now, this may seem like a “so what?” moment to those familiar with cows and such. For me, it was inspiring. 

Here is this young boy, facing several thousand pounds of animals headed right towards him. He didn’t even have a stick! Yet he stood his post, ready to turn the herd when they reached him. He held a little too close to the gate, so the man (his father? his brother?) quietly directed him to take a few steps back to give the cows all the room they required. The boy never took his eyes off the animals as he repositioned himself. The cows made the turn through the open gate and into the pasture. Their arrival set off another round of mooing, like a bovine version of Norm entering Cheers. The boy closed the gate and received a measured “good job” from his mentor.

So, a young boy facing and controlling three beasts hundreds of sizes bigger than him. A calm, focused adult giving quiet, confident directions to both the animals and the youngster waiting for the hand-off. No fear, no yelling, no big deal. Just two generations who were working together to accomplish what looked to be an intimidating and challenging task to the uneducated. As we resumed our drive, we offered our own “good job” to the two cowboys, who nodded their acceptance and went on with their work.

For those of us struggling through these unsettling times, perhaps there is a lesson to be found up on Santa Rosa Creek Road.

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Everybody Knows That!!!

26 Wednesday Feb 2020

Posted by Michael Calderwood in Beautiful Cambria, Cambria CCSD, Communicating, Community Involvement, Educating a Community, Emergency Preparedness, Emergency Services, Home, Humor, Local politics, Searching for Cambria's Reality, Social Responsibility, Words matter

≈ 4 Comments

Tags

Cambria, Choices, Community, Disaster Preparedness, Emergency Services, Local News

Johnny Carson used to say “I did not know that!” Was he the last honest man?

A major insurance company has revived a series of television ads featuring a “fractured fairy tales” approach to classic characters. The setup of “everybody knows that” is followed by a “well, did you know…” leading to an absurd premise. My favorite spot features Pinocchio as a failed motivational speaker. Everything from the concept to the actors is note-perfect. I particularly love the facial expressions – first, the kid’s reaction to his father’s assertion that the fictional boy lacked sales skills, to the crestfallen response from the seminar attendee who sees the wooden wonder’s nose betraying his words that “you have potential…”
geico-pinocchio-was-a-bad-motivational-speaker-large-9

If you pay attention, you might see similar looks on the faces of fellow Cambrians as they ingest information from different sources in and around town.

ZAP!

A short while back, an incident occurred where power lines fell across the only legal access road into and out of one of our neighborhoods. Cambria Fire and CalFire responded to the event and followed emergency protocols. Safety first. They took up positions to keep people from coming in contact with the still-charged lines.

According to the Cambria Fire crew that responded, there was a real danger. Active fire impacted the poles on either end of the cable run. The lines that fell into the street were charged and arcing. Yet, even with this crazy and highly visible danger, people were driving and walking around the firetrucks, ignoring the orders to stop. Dumb and dangerous to the citizens and the first responders.

Why?

With the road blocked, residents were not able to get out of the neighborhood. This blockage presented some real headaches, as folks needed to get to work, or school, or to a big pro-or- anti -swimming pool meeting. An inconvenience, to be sure.

A citizen approached the firefighters and asked if they could open the gates at the emergency fire road that traverses the Fiscalini Ranch Preserve. The crew declined, saying they didn’t have the resources to spare.

So, here’s where the false premise of “everybody knows that” comes in. Grumblings began that the firefighters “didn’t have the resources” – which translated into “they didn’t have a key to the gates.” Which turned into “nobody knows who has the key to the gates.” which became “if this were an evacuation scenario, nobody would know how to open the gates.” And on and on it grew.

Eventually, a community member in possession of a key unlocked the gates at either end of the emergency road, and people were able to use it to exit the neighborhood.

Begats

A legitimate emergency – downed power lines -begat an inconvenient situation – no exit from the neighborhood – which begat irresponsible actions – driving and walking around the emergency vehicles and through the danger – which begat a questionable use of an emergency road across a protected preserve – which begat a series of assertions about emergency response preparedness.

Not Everybody Knows That!

The reality is that there are plans to handle emergencies and facilitate evacuations if needed. There are protocols in place, including communications plans, multiple agencies and civilian responders with assigned duties, and plenty of keys to go around.
All of this information has been published, shared, mailed, reported out on, posted, and promoted for citizens to read and absorb. There was a major town hall meeting this past June 29, 2019, focused on fire safety and emergency response plans. Hundreds attended. It was even on the TV.
In January of this year, there was a second town hall meeting hosted by the Cambria FireSafe Focus Group. The Vet’s Hall was packed. Representatives from Highway Patrol, SLO Sheriff’s office, CalFire, Cambria Fire, Caltrans, and SLO County’s office of Emergency Response shared their emergency response plans. Each presenter engaged in Q&A with the attendees. Printed material, websites, and contact information were given out.
But still, in this contained, limited event, things spun out, with people demanding answers and making statements that were more from annoyance and ignorance of the facts than anything else.
So what would happen in a real emergency? Who will respond, and how?

For a quick and helpful primer, go to the FireSafe Focus Group/Cambria Fire website.

Says Who?

Cambria’s agencies work hard to make as much factual information and data available. Public meetings provide the opportunity to see and hear what is going on. Yet, these meetings are often sparsely attended. Citizen engagement often means the same small handful of folks trooping to the podium to express the same small handful of opinions and grievances, with an occasional “atta boy” for a well-done job or a significant individual accomplishment. Of course, there are also a fair amount of thoughtful, probing, and important questions raised that drive action and greater community awareness.

What is more remembered, the protestation, or the response?

Who Has That Kind Of Time?

Public meetings are often long, sometimes confusing, and regardless of the time of day, difficult for many to attend. There have been honest efforts to try different schedules to drive more attendance, but the result has been the same. So how else do citizens and interested parties get their information?

LIVE!

Community Services meetings are live-streamed as they occur, and broadcast on local public access television. The recorded sessions are archived and accessible within a few days so that interested people can watch the sessions at their convenience. These services come with a price – a rough estimate of the fees charged to facilitate these channels come in around $1K per session – costs increase when the meetings go over the scheduled time. With two meetings per month, plus additional special meetings that might be broadcast, the amount spent adds up.

AGP

Excerpt from Feb 20, 2020 Board Packet

Anybody Home?

I was curious as to how effective this process is – how many people watch or listen remotely? I reached out to AGP to gather some data. After some back and forth, they told me they only provide that information to the agencies they serve. I followed up with CCSD staff who returned the following stats. It appears these hits were not previously tracked, so I was only able to get one month’s numbers. They provide limited information, but something worth monitoring over time.

Here’s AGP’s statistics for January 2020 CCSD meetings, provided through a public records request.

CCSD 1.16.20:  LIVE: 16

CCSD 1.22.20:  LIVE: 22

CCSD Archive views for the month of January to date: 82

It seems like a lot of money for a little return.

Hosted Websites

The Services District and the Healthcare District host websites that contain information about what goes on in each organization, as well as legal, regulatory, and organizational details that support many of the district policies and practices.

The CCSD site has been recently overhauled and has become more user-friendly. According to the data collected by Google Analytics and provided through the Public Records Request process (accessible through the website,) a good number of people use this tool to gather information and seek answers to ongoing puzzlements.

From January 20, 2019, through January 26, 2020, the Cambria Community Services District website was accessed 87,690 times, with 68,394 unique page views. That is a pretty good amount of traffic, though the top pages were a bit of a surprise.CSDWEBTRAFFIC

The complete list of results can be found in the following link:

CCSD_CombinedWeb

The Healthcare District website is currently undergoing a redesign, with the goal of making it both user and administration friendly. The work is being done by an active District employee, often in his free time, so it might take a while before it is ready for publication.

Widen The Lens

There has been a sporadic outcry around CCSD directors and staff using electronic devices during meetings, with the subtle and occasional direct accusation that all manner of nefarious communication was happening between board members and mysterious influencers and special interests.

Rather than rail against the perceived downside of electronic communication, why not embrace the potential and expand its use? Open a web channel to the meeting that would allow viewers to submit questions or comments to the presiding clerk, have the item read out loud, and have the written/electronic dialog entered into the minutes. Viewers who wish can ask their questions or make comments through the microphones on their computer, tablet, or smartphone. Brave citizens having a good hair day can turn on their camera for their allotted three minutes. More people will have the opportunity to “speak” to the board, staff, and community without the challenges of having to physically be “in the room where it sometimes happens.” Caller number five could win a toaster!

Businesses engage with clients all around the world in this fashion, using video and audio to make personal connections that increase understanding and decrease uncertainty. Participants can make “eye contact” through video, exchange written comments and conduct Q&A through chat/messaging features, upload documents for review and comment in real-time. Tone, tenor, facial expression, body language – all contribute to a complete dialog.

But..but…Cambria has old people who don’t use computers!

Really? Take a look at local social media sites and get back to me!

Let’s try it!

Shot Clock

Public commenters are limited to three minutes per item, with the board President controlling the clock and having some discretion with the time.

I suggest the same (or even shorter) time limits should apply to each board member who wishes to speak on a topic. Yes, the dialog between the members is essential and should happen freely. It is sometimes the case, however, where a director will go on a ramble. That suggests a lack of preparation.

Put together a compelling thought and present it in a manner not requiring a map, a compass, a dictionary, and some of that free coffee from the back counter. Each director should prepare their thoughts in advance and know what points/questions/positions they wish to share. Write it down. Read it back. Time it. Edit. Repeat. Speed up the meetings and reduce much of the frustration of fellow directors, staff, and the public who are trying to follow along. It may seem like this would limit dialog, but in my view is it would make dialog more effective and drive better results.

Takeaways

Even with all the efforts to communicate critical information throughout the community, there are, and will always be, gaps in our collective knowledge. Information is everywhere, we just need to look, ask and at times suggest better ways to share what we know, and what we would like to know. This community is blessed to have a good number of people who help all of us stay smart and safe. But as we are often reminded, we are each responsible for our own well-being.

Just because we may not know something, that doesn’t mean it’s unknowable. As Pinocchio tells us – we all have potential!

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Saturday Sessions – Water Works

07 Saturday Sep 2019

Posted by Michael Calderwood in Beautiful Cambria, Cambria CCSD, Communicating, Community Involvement, Educating a Community, Local politics, Searching for Cambria's Reality, Words matter

≈ 2 Comments

Tags

Cambria, Choices, Community, Community Involvement, Leadership

Remote Thoughts – Home Viewing Version

(or, How I Spent Mike Lyons’ Birthday)

The tradition of Cambria’s Saturday morning community forums continued September 7 with a session focused on the town’s water supply systems, and particularly the “EmergencySustainableAdvancedWaterFacilityMachineSystem” ™ patent and permit pending.

Cambria Community Services District Board President Dave Pierson, resplendent in navy blazer and open-collared, pinstriped button-down shirt, facilitated the forum. Attendees and viewers received a well-crafted and smoothly delivered fact-and data-filled presentation. Those at the Vet’s Hall enjoyed a tantalizing and delicious (I imagine) array of freshly baked cookies created by the delightful and community-minded Karen Dean.

The session was thoughtfully constructed and delivered by the team of former acting General Manager and current district consultant Paavo Ogren, data and administration analyst Melissa Bland, and water systems leader Jim Green. Each of the presenters stood as examples of skilled, experienced, and capable personnel that staff critical roles in the Services District.

Talent

Mr. Ogren demonstrated his grasp of the complexity of the issues and brought an interesting outsider/insider perspective from his previous work in county planning through his tenure with the CCSD organization and administration.

Ms. Bland took us back to what seems like a reasonable point in time – 1990. She did an excellent job, walking through a series of statistics, requirements, and point-in-time events that led to the current state of Cambria’s water situation.

Mr. Green then took the mouse and did a great job of again mixing data, regulations, and requirements, and actions are taken to maintain and expand the systems that deliver Cambria’s precious water supply.

All three presenters addressed many of the questions, opinions, and assumptions that have clouded the critical discussions around Cambria’s water facilities.

Complex Questions, Honest Answers

After the presentations were complete, President Pierson read questions submitted by the public. The questions were thoughtful and detailed. Many were based on technical, environmental, and regulatory factors; some were both complex and carefully worded. Mr. Ogren skillfully answered one such question by pointing out that based on the wording, the answer was “no,” but he then dug down into what he saw as the intent behind the question. His subsequent answer was much more helpful.

Some of the questions made me wonder, “what is this all about?” and “what is the goal of asking that?” To the credit of the panelists, each question was answered thoughtfully, and explanations were put into the broader context of the issues being discussed. I really appreciated that approach and found that my field of vision was widened as I saw how the panelists listened and responded. Mr. Ogren’s description of “adaptive management planning” was a “duh” moment for me!

President Pierson also had a strong moment, stopping some guesswork responses with a firm statement: (paraphrasing) “This is about facts and not guesses.”

Takeaways

It is clear that the CCSD has talented, thorough, and involved employees and leaders who are serious about what they do for the community. These folks know their stuff. They are clear communicators, experts in their areas, and understand how to connect the dots across what is often a confusing landscape of issues and solutions.

The issue of cost will continue to be painfully present in all discussions. It was encouraging to hear future-focused, practical and pragmatic positions from some of the board, alongside the constant drumbeat of negativity and solution-less posturing from less visionary members. To me, the contrast between investing and building for tomorrow or destroying progress to save yesterday was stark. And needed.

It comes back to the eternal question of what we expect from an elected representative. Some favor a person who will act as an amplifier of a particular position. Others favor someone who will use their best judgment and act based on what they believe is best for all.

I admire the courage and conviction it takes to stand on principle, regardless of which perspective one favors. It is easy to be a dilettante. It is noble to raise the hand and say, “I’ll do it.”

Why made this session valuable? Hyperbole was muted, opinion replaced with fact. The table was properly set with a beginning, middle and ending. Complex things became much simpler to understand and assess.

The event was broadcast and recorded and will be available for viewing over the coming days at the SLO-SPAN website. It is worth watching, even without the cookies.

 

 

 

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Community, Part II -Knowledge in Action

04 Thursday Jul 2019

Posted by Michael Calderwood in Beautiful Cambria, Cal Fire, Cambria Fire Department, Communicating, Community Involvement, Educating a Community, Emergency Preparedness, Emergency Services, Home, Living Our Values, Searching for Cambria's Reality, Social Responsibility, Words matter

≈ 3 Comments

Tags

Community, David Pierson, Disaster Preparedness, Leadership, Safety and Responsibility, Social Responsibility, Wildfire Preparedness

“Wildfire Preparedness Day” took place on a peaceful Saturday morning. The Veteran’s Hall filled with a mix of community members and emergency services professionals, as well as citizen-staffed emergency response teams and experienced building contractors who brought information and expertise to help us prepare for emergencies. Wildfire is a significant threat, but many of the conditions the community might experience during an earthquake or even a tsunami were addressed in this three-hour session. Cambria Fire Safe-Wildfire Preparedness Day[header
With all of these risks factors as background, the Cambria Fire Safe Focus Group, under the leadership of Chair David Pierson, put together a program that took these issues on, and delivered practical, factual information and strategies to help the community prepare for and respond to catastrophic effects of a disaster, primarily wildfire.

The event was videotaped and can be viewed HERE. It is well worth a viewing. 

Mission
The Cambria Fire Safe Focus Group is a local focus group of the San Luis Obispo County Fire Council, which is a County focus group of the California State Fire Safe Council. The Fire Safe Council is comprised of stakeholders in community fire prevention and especially wildland fire pre-planning, community education and preparedness. The Cambria Fire Safe Focus Group was established to improve local fire safety, especially from wildland fire. Their mission is to mobilize Cambrians to protect our community, homes, businesses, and environment from wildfire.

The Landscape

Wildfire is a genuine threat to California. Cambria’s location presents additional challenges to emergency response, particularly fire. Within the forested areas, drought has taken a severe toll on many native Monterrey pines, adding significant fuel to a potential fire. Homes and open fields share the landscape, with mixed conditions of well-maintained lots running into overgrown fields of weeds and scrub.

mapNeighborhoods are embedded into wooded, hilly terrain served by narrow, winding streets. Most of the local roads are paved, though those that are not are somewhat difficult to drive at anything more than a slow mosey. During an emergency evacuation, getting out of a neighborhood and on to the main feeder street can quickly become a nightmare. Hundreds of residents would be making the same dash to safety.

With the threat of wildfire most likely driving people to the south, the main road – scenic Highway 1, would quickly become filled with cars, overwhelming the capacity and adding minutes and hours to any evacuation.

The 1

imagesSitting along the wondrous California Highway 1, Cambria is often a stopping point for visitors making the legendary drive up the coast, through Big Sur, and beyond. Hearst Castle, visible from parts of town, draws hundreds of thousands of visitors annually. All of the added cars and bodies to the region underscores a significant concern for residents and emergency services personnel alike. The 1 is the only major route in and out of the area, and it can quickly become a chokepoint during an emergency. Recent roadwork brought this home like an earthquake, as many community members found themselves caught in standstills as portions of the road were closed to allow road crews to do their work, Normal 15-minute runs became hours-long crawls.

Evacuating a Neighborhood

The evacuation scenario for Beautiful Cambria took center stage. Dan Turner of the San Luis Obispo Fire Safe Council presented the preliminary results of a study conducted by Cal Poly Professor Cornelius Nuworsoo and his transportation and engineering students. The report initially focuses on the Lodge Hill area of Cambria, and uses population data, infrastructure (roads and streets) conditions and traffic flow modeling to determine how efficiently a mass evacuation could be executed. The results are gasp-inducing. Best case estimates project a three to four-hour window to evacuate the residents of the neighborhood.

KSBY reporter Aja Goare attended the event and filed this report. KSBY

The good news, given the seriousness of the information, is that residents now have an acute awareness of what they might face in a crisis. With that awareness comes the opportunity and the mandate to become better educated on preparedness and response planning. Combined with the information and resources provided by all the event participants, Cambrians who take action will increase their chances of getting through a disaster reasonably intact.

The study will continue, expanding into other neighborhoods in the Cambria/San Simeon area. The information gathered to date, and all that will follow, will inform the thinking and planning of professionals and citizens alike, and lead to better, more effective evacuation and fire-safe space planning.

Taking Responsibility

The opening session featured Steve Crawford, a very talented (and brave) representative from PG&E. This segment could have gone a few different ways, as PG&E has been found responsible for starting deadly and devastating wildfires in California. Steve had the unenviable task of educating the community on the comprehensive strategy the utility was following to reduce the risks of accidental fire events caused by their equipment.
One of the key strategies PG&E will be following will be proactively shutting power distribution off in the event of hazardous conditions, such as high wind events that might cause trees, power poles and high tension wires to fall, spark and ignite a fire.
Mr. Crawford did a great job of explaining technical, operational, and situational scenarios, and the processes that would be used to manage power shutoffs. His presentation answered a lot of questions and gave the audience critical information that will help them better manage through a power outage.

For more detail, visit the PG&E site.

All The Information

Cambria Fire Chief William Hollingsworth closed the formal program with an unveiling of the newly-created North Coast Emergency Preparedness website. The chief has been leading a team tasked with designing and implementing a comprehensive, real-time web tool that would provide access to all the information people might need to prepare and respond to emergency conditions. The site contains links to just about any agency, report, and how-to guide a concerned resident might need. The site is accessible on mobile, desktop and tablet platforms and browsers. Every resident should bookmark this site, and it should be promoted by local businesses, hotels, and services organization.

NCEP

We Are In This Together

Beautiful Cambria is America in a small container. There are many opinions on many topics. There are minor disagreements, and there are sometimes harsh conflicts between passionate proponents and equally excited opponents. Friction can be uncomfortable, but it can also be a catalyst for positive action. The citizens who sit on committees or represent the community in elected positions, and who go to meetings and voice their opinions make the community work. And when the going gets rough, people join hands and get to work.

Beautiful Cambria. Beautiful Cambrians.

Community Part I – Our Brother’s Keeper

 

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